Director - Logistic Operations - E-Commerce
KencoAbout the role
At Kenco Logistics, you’re more than just a team member—you’re part of a company that values innovation, integrity, and a strong commitment to its people. As one of the leading 3PL providers in the U.S., Kenco offers a dynamic and supportive work environment where your ideas matter and your growth is a priority. With a focus on safety, sustainability, and continuous improvement, Kenco empowers employees to make a real impact in the supply chain industry while building rewarding careers. Join a company where your contributions help move the world forward—one shipment at a time.
About the Position
Directs operational activities for national customer warehouse sites via partnerships with site general managers. Acts as a liaison between the organization and client, manages complex customer relationships, and is responsible for analyzing and identifying value-added services that match customer needs with solution selling. The position drives long range plans for customer sites to obtain optimum efficiency and economy of operations, while maximizing profits. Significant travel required.
Functions
Identify new business opportunities and grow business revenues and margins with existing customers.
Build a strong relationship with customer key contacts through listening and understanding our customer’s environment.
Develop customer profile with business issues, opportunities, information flow, competitor environment, review process, contract, etc.
Present complete proposals and value solutions for our customers.
Leads implementation of company programs.
Reviews tactical aspects of business profile, indexes, KPI results and other data to up-sell additional solutions.
Uses Lean Six Sigma tools to make decisions and improve operational efficiency.
Coach and develop personnel in Kenco operations, emphasizing training and projects.
Require corrective action plans and accountability from the sites.
Establishes measurements that positively impact safety, quality and financial performance.
Qualifications
Bachelor’s degree required; M.B.A. preferred; preference given to candidates with 10+ years’ supply chain management expertise
Prefer Lean Six Sigma and/or Supply Chain certification or training
Prefer previous experience within an FMCG environment with specific knowledge of AIB/SQF/FDA regulations.
Understanding of supply chain strategies.
Strong customer relationship skills; ability to balance and manage customers’ expectations while aligning with corporate goals.
Strong problem-solving ability, planning/organization skills, and decision-making ability.
Ability to communicate and articulate professionally, in both speech and writing.
Interpersonal influence skills
Ability to be flexible and adapt to changing priorities.
Understanding of and ability to control HR costs and growth.
Proactive approach to employee relations issues.
Detailed knowledge and grasp of financial practices and accounting.
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