Senior Manager, Customer Experience (CX) Strategy

Job Requisition ID #

Position Overview

As a Senior Manager, Customer Experience (CX) Strategy, you will design and implement strategies and organizational capabilities to systemically transform the CX culture and improve customer satisfaction, loyalty, and business growth across all touchpoints.  

You will bridge the gap between understanding the importance of CX and effectively activating across people, processes and platforms to drive real change.   Securing leadership commitment to CX across all levels is crucial, you will act as a trusted advisor to senior executives on CX strategy. 

You will collaborate closely with the Customer Insights and Action Management teams, as well as with Marketing, Sales, Go-to-Market Strategy and Operations.  

Salary is one part of Autodesk’s competitive compensation package. For U.S.-based roles, we expect a starting base salary between $138,100 and $223,410. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, we also have a significant emphasis on annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package. 

Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales 

Responsibilities

• Lead and manage the Customer Experience Strategy team, providing guidance, mentorship, and support to team members to ensure they achieve their individual and team goals 

• Establish the long-term CX vision and strategy roadmap, developing effective customer experience capabilities  

• Develop the journey management practice 

• Create and gain adherence to a customer experience north star and guiding design principles in support of the Autodesk Brand 

• Ensure the technical solutions for capturing, analyzing, and acting on customer feedback to enhance Autodesk products and services align with our business needs 

 
Minimum Qualifications

• Proven ability to hire, manage, and inspire a high performing Customer Experience Strategy team with the ability to foster a positive and engaging culture 

• Demonstrated expertise in developing and implementing successful customer experience strategies at global SaaS companies 

• Demonstrate strong critical thinking, problem-solving, financial analysis, and systems thinking skills to effectively develop CX strategies and create compelling business cases

• Demonstrate strong critical thinking, problem-solving, financial analysis, and systems thinking skills to effectively develop CX strategies and create compelling business cases 

• Proficiency in conducting CX market research and competitive analysis with the ability to synthesize findings into strategic recomm