Customer Order Specialist

Job Title

Customer Order Specialist

Job Description

About Signify

Through bold discovery and cutting-edge innovation, we lead an industry that is vital for the future of our planet: lighting. Through our leadership in connected lighting and the Internet of Things, we're breaking new ground in data analytics, AI, and smart solutions for homes, offices, cities, and beyond.

At Signify, you can shape tomorrow by building on our incredible 125+ year legacy while working toward even bolder sustainability goals. Our culture of continuous learning, creativity, and commitment to diversity and inclusion empowers you to grow your skills and career.

Join us, and together, we’ll transform our industry, making a lasting difference for brighter lives and a better world. You light the way.

More about the role

This is an exciting job opportunity for you to light the way as a Customer Order Specialist for the Danish project business in Ørestad, Copenhagen with Signify.

What you'll do

• Handle orders in a project-oriented environment, ensuring end-to-end follow-up from order placement to delivery

• Coordinate and execute logistical tasks, collaborating with multiple stakeholders throughout the process

• Operate SAP or similar ERP systems for order and logistics management, and utilize Power BI and Excel for reporting and analysis

• Act as backup and support other countries in the project team if necessary

• Provide customer service through telephone, email, and Teams, maintaining direct contact with customers as needed

More about you

While we value and appreciate all applicants, we believe that the following experience and skills will be needed to shine brightly in this job opening:

• Minimum two years of relevant education, such as a vocational qualification or bachelor’s degree

• Ability to manage complex order handling and logistical processes from start to finish in a project-driven environment

• Skills in using SAP or similar ERP systems, with added value if familiar with PowerBI and Excel

• Fluent communication skills in Danish is a requirement for this role, and business-level English, enabling effective customer and internal collaboration

• It is a plus if you speak or understand other Nordic languages such as Swedish or Norwegian, as this enables you to act as backup and support other countries in the project team

• Confidence in handling customer service tasks across phone, email, and Teams, including direct contact with Nordic customers

• Team-oriented mindset, ready to support colleagues and step in where needed, while also being able to work independently

• Openness to technological change and process improvements within customer service

Everything we’ll do for you

You can grow a lasting career here. We’ll encourage you, support you, and challenge you. We’ll help you learn and progress in a way that’s right for you, with coaching and mentoring along the way. We’ll listen to you too, because we see and value every one of our 30,000+ people.

We believe that a diverse and inclusive workplace fosters creativity, innovation, and a full spectrum of bright ideas. With a global workforce representing 99 nationalities, we are dedicated to creating an inclusive environment where every voice is heard and valued, helping us all achieve more together.

Come join us, and together we can light the way.

Our process

Join us in transforming our industry and making a positive impact on the environment and society. Apply now to become a part of our positive, high-energy team at Signify. We kindly ask you to apply through our Signify career site. After a pre-selection process based on your CV, you will be invited for a video interview and after successful review, a business interview.