Residential Service Dispatcher

About Haller:
Are you seeking a career with a values-driven and collaborative company that prioritizes your growth? Join our dynamic team at Haller! We are committed to fostering a culture where our employees thrive, and we are poised for sustained growth and success in the years ahead. Our fundamental philosophy centers on enhancing the lives of our team members, customers, and the communities we serve. We want work to be an enjoyable and fulfilling experience. If this aligns with you, we would love to hear from you!
About the Role:
The Dispatcher role is based in our Lititz office (Our HQ) and plays a pivotal role in the impact and dedication to customer satisfaction, bridging the empathetic personality of Haller Enterprises and our unwavering commitment to delivering top-notch services to our valued customers in the greater Lancaster region. You will serve as the essential link between our customers and Residential Service Technicians, ensuring seamless communication and prompt service. The work hours will be from 7:00 AM to 4:00 PM, Monday through Friday, with the possibility of added hours during peak seasons.

Key Responsibilities:

• Scheduling and Dispatch: Maintain the daily schedules of our Service Technicians and efficiently dispatch them as service calls are completed.
• Return Trip Coordination: Coordinate return trips with customers, especially when parts are needed, and collaborate with vendors to facilitate prompt part returns.
• Work Order Management: Create work orders promptly as incoming service calls are received, ensuring assignments align with technician zones and skill sets for best efficiency.
• Customer Data Management: Keep our customer database up to date with the latest customer information, ensuring correct and streamlined service records.
• Effective Communication: Employ clear and concise communication when interacting with department managers, fellow employees, and valued customers to maintain smooth operations and provide excellent service.
• Technician Debriefings: Conduct thorough debriefings with technicians after each service call, maintaining continuous communication throughout the day to address any issues promptly.
• Customer Appointment Reminders: Initiate follow-up actions, such as confirming first calls the night before, to remind customers of their scheduled appointments and enhance customer satisfaction.
• Call Capacity Management: Collaborate with the Residential Service Manager and the Customer Care Administrator to effectively communicate call capacity, enabling efficient scheduling and service delivery.
• Adaptability and Teamwork: Show flexibility and a willingness to help in other areas as needed, contributing to the overall success of our service team and company.

Why Choose Haller:

• We value our employees and offer a comprehensive benefits package, including:


• Customizable medical benefits, starting the first of the month, with company-paid Life Insurance, Short-Term Disability, and long-term Disability.
• Company contributions to 401(k) and HSA accounts.
• Company-sponsored activities throughout the year to connect with fellow Haller team members.
• Company-provided technology, ongoing technical updates, and upgrades.
• PTO Program starting right away.
• Ongoing training and career development opportunities.
• A vibrant company culture built on Haller's Mission/Vision/Values.
• Regular one-on-one meetings with your manager for career development, wage discussions, and regular surveys that empower you to have a voice in the company's direction.
• Trust and empowerment - no micromanagement; we believe in your ability to excel at your job.

Qualifications:

• High school diploma or general education degree (GED).
• Possess a minimum of 3 years of relevant experience and/or training in customer service or dispatching roles, showing a solid foundation in customer care.
• Proficiency in Microsoft Office applications and general computer skills to effectively manage scheduling and communication tasks.
• Strong organizational and multitasking skills to manage multiple responsibilities efficiently.
• Recognize the importance of details and their impact on the broader operational picture.
• Experience with Service Titan software is highly valuable and will be a significant asset in this role.
• While not a requirement, experience with the HVAC, Plumbing, and/or Electrical field is considered a bonus, as it enhances your understanding of our services.
• Possess geographical skills and the ability to navigate the greater Harrisburg region, ensuring effective dispatching and scheduling.

Join our Haller team and be part of a supportive, growth-oriented team dedicated to excellence in the electrical and mechanical contracting industry.