Customer Service Representative

We’re Watts. Together, we’re reimagining the future of water.

We feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we support -- it's to provide safe, clean water for the world, and to protect our planet's most valuable resource.

What we do:

For 150 years, Watts has built best-in-class products that are trusted by customers in residential and commercial settings across the world. We are at the forefront of innovation, working with cutting-edge technology to provide smart and connected, sustainable water solutions for the future. Watts is a leading brand with a quality reputation — and we have a dynamic future ahead.​

Scope of Position

This position is responsible for supervision of N/A.

This position reports to the Plant Manager. This role is onsite and is based in Oviedo, FL.

Primary Job Duties and Responsibilities

• Generating customer-requested documentation, including, but not limited to: Sales Quotes, Sales Orders, and RMA Documentation
• Interacting with customers daily through various forms of communication in an energetic, positive, and professional manner
• Collaborate with other departments in the company to ensure quotes and orders flow smoothly
• Providing customers with troubleshooting and product training
• Proactively contacting our existing customer base to ensure ongoing satisfaction
• Obtaining and maintaining an in-depth knowledge of our product offerings, as well as the ancillary components, and the related troubleshooting steps and procedures.
• Assume responsibility for other projects and duties as assigned by Customer Service Lead or Company management.
• Responsibility directly tied to Watts Value (Integrity, Accountability, Continuous Improvement, Transparency)
• Travel Requirements: N/A

Required Qualifications

• 3+ years’ experience in customer service or service industry position
• Proficiency in MS Office
• Excellent critical thinking and problem-solving abilities
• Strong verbal/written communication and customer service skills
• Possess the ability to prioritize and manage multiple tasks
• Ability to work independently as well as within a team setting

• Understanding of and adherence to applicable laws, codes, policies, regulations, and safety practices and procedures, as applicable.
• Must successfully establish employment eligibility and satisfactorily complete background checks, including [insert checks], and required pre-employment testing as a condition of employment.

Preferred Qualifications

• Experience utilizing a CRM system
• Experience using Microsoft Dynamics 365 F&O

General Applicable Company Competencies

• Commitment to Watts’ values of integrity, accountability, continuous improvement and innovation, and transparency.
• Punctuality and dependability.
• Ability to be flexible and adapt to changing work priorities and stressful conditions.
• Adherence to all personnel policies, procedures, and standards of process as implemented by Watts.
• Maintain productive and collaborative relationships with other Watts employees.
• Adherence to Watts’ seven cultural beliefs: Growth Mindset, Customer-Focused Innovation, Constant Communication, Clear Goals, Collaborate Globally, Be Inclusive, and Take Action.

Working Conditions:

While performing the job duties, you will be working on-site at a manufacturing facility and will perform the majority of your duties in an office environment. You may, at times, be required to be present on the manufacturing floor and will be required to wear the appropriate personal protective equipment. You will be required to work in the office at the Oviedo, FL, location, Monday – Friday. Your scheduled work hours will be communicated to you by your manager.

Physical Requirements: Specific physical abilities required for this position include, but are not limited to:

• Ability to remain seated at a desk or workstation for extended periods.

• Ability to perform repetitive tasks like typing on a keyboard or u