Product Designer, Supplier Experience

Candidates for this position may be based in Boston or Toronto and will be expected to comply with their team's hybrid work schedule requirements.

Who We Are

Wayfair is the leading online retailer of furniture & décor. We rely on our suppliers to deliver our core business proposition: delivering great products to our customers quickly and reliably. Partner Home is Wayfair’s supplier-facing ecosystem, enabling our 23,000+ supplier partners to deliver on that promise. It provides suppliers with all tools to run their business on Wayfair from a commercial and operational perspective: Creating a catalog, managing product inventory, setting up promotions, fulfilling customer orders, getting performance reporting, managing supplier finances, and many more. 

The Experience Design team at Wayfair is a diverse, multidisciplinary team of world-class designers who are hard at work transforming the experience for suppliers who are selling all things home through our storefront websites. Our design practice is collaborative, data-driven, and fast-paced. 

What You’ll Do

In the role of a Product Designer, you will be accountable for the design of our supplier platform offerings: You contribute to discovering new platform solutions together with your team that helps hit our outcomes around improved user experience, efficiency, and scalability. You will partner with product, research, content strategy, engineering, and analytics teams to understand our supplier problems and needs to contribute to designing user-centric experiences. 

Success in this role means designing data and research-backed solutions that will get broadly adopted across the supplier-facing ecosystem ensuring intuitive, cohesive journeys with a high bar for quality user experience to deliver impact. 

Your Responsibilities

• Utilize design thinking principles to build engaging customer experiences which solve goals with elegant simplicity
• Collaborate with product managers, developers, content strategists, user researchers, and other experience designers to execute design concepts that deliver on brand goals, business goals, and are technically feasible to implement
• Align with multiple teams to create cross-functional and user-centric design solutions
• Drive a sense of urgency in the team to deliver work, emphasizing the use of lean tools and techniques to more rapidly deliver work.
• Day-to-day work will consist of a combination of design execution, and design operations management.
• Contribute to the improvement of our cross-team collaboration Design processes, advocating best practices and innovative solutions between Product, Design, and Engineering teams embracing Agile methodologies.
• Demonstrate strong administration and communication skills. Be a strategist who can take a step back on overarching goals and opportunities, while also acting as a product practitioner who can meticulously work alongside their teams with domain knowledge and design prowess.

What You’ll Need

• 3+ years of professional UX experience
• Strong understanding of design processes; knowledge of what is possible and what will be hard to achieve and/or implement in a digital environment
• Communication and interpersonal skills: Ability to present and articulate ideas, openness to evolve opinions that inform beliefs
• Strong skills in modern design tools like Figma, Sketch, Abstract, Invision, Framer, UX Pin, and Creative Suite
• Expertise in producing relevant deliverables, including detailed site maps, user flows/task flows, user journeys, page flows, taxonomies/folksonomies, paths to purchase, wireframes, annotations, and prototypes that represent interaction recommendations, etc.
• Working knowledge of HTML/CSS/JS. Hands-on skills a plus.
• An online portfolio of case studies that demonstrates unfailing advocacy for the user, highlighting: e-commerce design work, mobile design work, data-driven approach, and strategic thinking.

Interested in learning more about Wayfair’s Experience Design team? Check out our Medium: https://medium.com/wayfair-design

 

Assistance for Individuals with Disabilities

Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our