Associate, Care Team Operations

Job Description:

Work Location Requirement
Massachusetts local candidates only. This role requires the ability and willingness to work onsite in our Worcester, MA office two days per week.


The Associate, Care Team Operations plays a key role in supporting members in social and care management needs. This position serves as support in administrative tasks and follow up for connecting members to their needs, by direction of the assigned Community Health Partners and Nurse Care Managers to the member.

Responsibilities:

• Coordinates home health, insurance, vendors, and other social service assistance services for our members

• Connects with insurance, other providers, and other organizations to request and deliver appropriate medical services and records for members

• Supports team meetings with note-taking and follow-ups on all commitments

• Uses our analytical platforms to generate and communicate weekly reporting & planning

• Uses member benefits platforms to organize medicaid support and enrollment

• Manages logistics (rooms, food, planning) for case conferences, development sessions, meetings and team outings

Work Experience:

• 1 year administrative work such as scheduling and coordination tasks (appointments, follow-ups, or care plans) and or experience in maintaining accurate records and documentation.

We take into account an individual’s qualifications, skillset, and experience in determining final salary. This role is eligible for health insurance, life insurance, retirement benefits, participation in the company’s equity program, paid time off, including vacation and sick leave. The actual offer will be at the company’s sole discretion and determined by relevant business considerations, including the final candidate’s qualifications, years of experience, skillset, and geographic location. The expected salary range for this position is: 

$21.00 - $23.50 Hourly

Cityblock values diversity as a core tenet of the work we do and the populations we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.

We do not accept unsolicited resumes from outside recruiters/placement agencies. Cityblock will not pay fees associated with resumes presented through unsolicited means.