Sales- Key Account Manager
Sherwin-WilliamsAbout the role
About the Role
As a Key Account Manager, you will:
Deliver Excellence: Ensure customer quality and service expectations are consistently met, reducing complaints and enhancing satisfaction.
Drive Growth: Maintain and optimize existing sales and profitability targets through strategic account management and consistent execution.
Expand Opportunities: Identify and develop new business opportunities with the key account and prospective customers.
This position combines strategic account leadership with team collaboration, ensuring effective execution of retention strategies and new business development initiatives.
Build and maintain strong relationships at corporate and plant level with key decision-makers, purchasing contacts, and technical teams to deliver maximum customer value.
Achieve commercial targets aligned with business strategies, including new business development, pricing, claims resolution, inventory control, and accurate forecasting.
Serve as the primary liaison between the key account and Sherwin-Williams to ensure timely resolution of complaints, technical issues, and product performance concerns.
Provide proactive feedback to Sherwin-Williams and customer paint manufacturing facilities, including coordinating technical assistance, troubleshooting, and facilitating product trials to ensure smooth operations and optimal coating performance.
Collaborate with Technical Service teams to support product implementation and line trials.
Develop and execute annual sales and strategic account plans in partnership with leadership and cross-functional teams.
Support scale-up trials for new technologies to ensure successful market entry.
Manage product complaints, coordinate resolutions, and ensure customer satisfaction through efficient communication and follow-up.
Own financial performance of assigned portfolio, ensuring alignment with revenue and margin targets.
Shape and execute sales strategies that align with broader business goals and customer needs.
Collaborate with Marketing, Finance, and Pricing teams.
Apply for this role
Generate a tailored application kit with a matched cover letter, interview prep, and CV highlights — in under 60 seconds.
Apply Now →Generate Application KitFree account required — sign up in 30s