Change Manager - Contractor

Company Description

Sia Partners is a next-generation management consulting firm. We offer a unique blend of AI and design capabilities, augmenting traditional consulting to deliver superior value to our clients. Counting 3,000 consultants in 19 countries, we expect to achieve USD 420 million in turnover for the current fiscal year. With a global footprint and expertise in more than 30 sectors and services, we optimize client projects worldwide. Through our Consulting for Good approach, we strive for next-level impact by developing innovative CSR solutions for our clients, making sustainability a lever for profitable transformation. 

Job Description

We are currently seeking a Change Manager for a 6-10 month contracting opportunity.

Location: Atlantic City or Folsom NJ

Compensation Range: This role will compensate $90-100/Hr depending upon years of experience, education, and relevant certifications.  

Hybrid working: 2/3 days at client site

This role will design and deliver key Change Management objectives, with an emphasis on communications, change management, training planning, and training material development, across capital projects to ensure the business is supported and there are “no surprises” at project go-live. This person will focus on the people side of change, including changes to business processes, systems and technology, job roles, and organization structures. While the change management consultant will not have supervisory responsibility, this person will have to work through many others in the organization to succeed. Change Management work includes not only high-level planning and oversight but also hands-on execution of the following:

• IT and business process training
  • Training planning based on role definition
  • Training material development
  • PowerPoint decks
  • Quick Reference Guides
  • Training manuals
  • Training logistics, including end-user scheduling
  • Deliver Train the Trainer sessions
• Communications
  • Communications planning
  • Drafting of communications, including emails, providing project overview and updates, training efforts, project go-live, etc.
• Business Process & Role Definition
  • Lead business process discussions/meetings to assist in the definition in current (as is) and future (to be) state solution from a Business perspective (how the end user is going to work with the solution)
  • Document and diagram current and future state process in a business consumable format
  • Work with cross-functional teams
  • Define roles in DILO business processes
• Business Readiness
  • Lead change impact efforts to identify what’s different for each role
  • Define and document what’s needed to get roles up to speed to be able to successfully use the solution on project go-live
  • Ensure that managers are prepared to lead in using the new solution
• UAT (User Acceptance Testing)
  • Leveraging the UAT Playbook, support business by facilitating and coordinating the business involvement in the UAT effort.
  • This includes coordinating test script preparation, UAT sessions, and ALM (user acceptance testing tool) training.
• General
  • Lead kickoff sessions for business process workshops, training sessions, and UAT
  • Identify and manage operational stakeholders to set expectations for their involvement and ensure their buy-in and ownership of the solution
  • Provide Hypercare/Cutover planning & support
  • Help prepare SMEs to provide 1st line support, ongoing training

Qualifications

• 5-10+ years in Change Mgmt & Training
• A solid understanding of how people go through a change and the change process
• Experience and knowledge of change management principles, methodologies, and tools
• Exceptional communication skills, both written and verbal
• Excellent active listening skills
• Ability to clearly articulate messages to a variety of audiences
• Ability to establish and maintain strong relationships
• Ability to influence others and move toward a common vision or goal
• Flexible and adaptable; able to work in ambiguous situations
• Resilient and tenacious with a propensity to persevere
• Forward-looking with a holistic approach
• Organized with a natural inclination for planning strategy and tactics
• Problem-solving and root-cause identification skills
• Able to work effectively at all levels in an organization
• Must be a team player and able to work collaboratively with and through others
• Acute business acumen and understanding of organizational issues and challenges
• Familiarity with project management approaches, tools, and phases of the project lifecycle
• Experience with large-scale orga