Patient Access Administrative Regional Manager Northern CAl/Northern Nevada

Why Us?

With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide. Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products and components, and provides rehabilitative solutions to the broader market. With 160 years of clinical excellence and innovation, Hanger's vision is to lead the orthotic and prosthetic markets by providing superior patient care, outcomes, services and value. Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom.

Could This Be For You?

The Regional Manager, Patient Access, oversees the administrative operations of patient care within the field, focusing on efficiency, accuracy, and best in class patient satisfaction. This role serves as the key liaison between consolidated revenue cycle functions, the Hanger Resource Center, and regional, local administrative and clinical leadership. The Regional  Manager reviews and monitors financial and operational results, providing strategic direction to enhance performance. By ensuring a seamless operational flow and addressing any barriers to access, this leader facilitates a smooth patient experience and supports positive outcomes. Additionally, this role maintains and strengthens relationships with referrals, managed markets, and payors.  This is a regional remote opportunity.  Selected candidate will need to reside in the N.Cal/N. Nevada region. Travel within the region up to 80%.

Your Impact

• Oversee administrative clinic operations to ensure efficiency and patient satisfaction. Ensure adherence to proper workflows and processes.
• Ensure daily, weekly, and monthly operational goals are met and aligned with company objectives.
• Supervise Area Managers responsible for patient access staff, including hiring, training, development, performance evaluations, and timely resolution of issues.
• Partner with Talent Acquisition to fill staff vacancies promptly with high-quality Patient Access Coordinators.
• Foster an engaging work environment that promotes employee growth and delivers a high-quality patient experience. Monitor quality assurance programs, such as Net Promoter Score and Outcomes.
• Support budget management, including forecasting, resource allocation, and cost control measures. Manage systems like ADP and Catalyst.
• Oversee WIP management processes to ensure effective use of standardized tools and reporting systems. Support sales and marketing strategies.
• Monitor and manage financial controls, ensuring all administrative and operational compliance processes and procedures are implemented and followed.
• Drive effective use of front office systems and technology, including system conversions and the introduction of new tools to improve work processes.
• Communicate payer updates, issues, or potential risks to the appropriate revenue cycle consolidated team.
• Address information and service needs by coordinating with partners in the Hanger Resource Center (Real Estate, IT, HR, Finance, etc.).
• Enforce HIPAA Privacy Rules to protect the privacy and security of patient information.
• Travel within the Region (to clinics, meetings, etc.) will be required up to 80%.

Perform other administrative, project, system and analytical duties as required

• Manage special projects as requested by the Regional / Market leadership.
• Manages activities of the organization-wide customer service excellence and patient relations programs
• Exercises influence in terms of costs, methods, and staffing
• Reports results and strategies to regional leadership
• Takes strategic direction and guidance from Regional Director/Vice President

Minimum Qualifications

• BA/BS Degree in business administration, therapy program, or related field required OR an equivalent job experience.
• Minimum of 7 years’ experience of operations management in a healthcare setting, preferably in Orthotics and Prosthetics
• Minimum of 7 years’ experience hiring, supervising, training, and coaching others.
• Supervising/managing experience in a multi-site environment preferred.

Additional Success Factors

• Strong interpersonal skills and highly collaborative style
• Robust knowledge of patient care management
• Solid understanding of financial and accounting practices with experience in forecasting and managing expense budgets