Manager, Revenue Management New Business

 Job Requisition ID: 91821 

Location Designation: Hybrid - 3 days per week 

Group Benefit Solutions delivers comprehensive insurance and absence management solutions for mid-sized and large companies. Our work fosters a healthier, happier, and more secure workforce, contributing to New York Life’s legacy of being there when we’re needed most. Here, you'll design, implement, and support these solutions directly impacting employees’ lives. At our core, we provide financial security and peace of mind to people through our absence, accident, disability, voluntary benefits, and life insurance solutions. Click here to learn more about Group Benefits solutions.

 

 

This position primarily involves a hybrid work schedule - working remotely: Monday & Friday / on site: Tuesday, Wednesday and Thursday.

 

Role Overview:

We are seeking a dynamic and results-driven Manager to lead our team of 12–15 client-facing Associates in managing new business training calls, validations, and audits. In this hybrid role, you will combine strategic oversight with hands-on management, ensuring that key performance indicators and departmental metrics are not only met but continuously improved. As a forward-thinking leader, you will work closely with cross-functional business partners—both internal and external—to implement innovative process enhancements that drive operational excellence and improve efficiency.

 

What You’ll Do:

 

• Team Leadership & Operations:
  • Oversee day-to-day operations of a team of 12–15 Associates dedicated to supporting new business processes.
  • Foster a collaborative and high-performing work environment that emphasizes professional growth and innovation.

 

• Metrics & Performance Management:
  • Drive achievement of individual and departmental metrics, ensuring that target goals are consistently met through ongoing performance management.
  • Prepare, analyze, and review key performance reports and trend analyses on a monthly and quarterly basis to inform decision-making.
  • Present performance insights, trends, and recommendations to team members and leadership, supporting data-driven decision-making and strategic alignment across the organization.

 

• Process Analysis & Improvement:
  • Collect and analyze data on current business processes to evaluate effectiveness and identify opportunities for sustainable, repeatable, and quantifiable improvements.
  • Identify trends and recurring process exceptions through root-cause analysis and develop targeted resolution action plans to drive operational enhancements.
  • Translate findings into clear, actionable insights and present recommendations to both frontline teams and management to ensure alignment and execution.

 

• Project & Change Management:
  • Lead and manage process improvement initiatives by defining requirements, outlining project plans, setting priorities, and monitoring progress through completion.
  • Coordinate with project management teams to pilot new system releases and integrate updated processes.

 

• Stakeholder Collaboration & Escalation Management:
  • Build and maintain robust relationships with internal stakeholders and external business partners to ensure timely, accurate, and complete responses to inquiries and issues.
  • Manage escalated service issues professionally and ensure prompt resolution to maintain client satisfaction.

What you'll bring:

 

• Bachelor’s degree in accounting, finance, insurance, or a related field is preferred.
• Demonstrated experience in business process analysis, process improvement, and/or change management.
• Familiarity with group insurance products and plan designs is a plus.
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