Banquet Server, On Call
SH Hotels & ResortsAbout the role
Grow with us...
Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.
Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. A job at 1 Hotels is about more than punching a clock. It's about changing the world - little by little. We're the world's first mission-driven hotel company and we've got some lofty goals. All we ask is that you bring your true self and do all the good you can!
MAIN DUTIES:
The Banquets Server- On Call is responsible for completion oof all tasks related to set up, service, and break down of all Banquet events. The Banquet Server is primarily responsible but not limited to fulfilling all guest’s service needs according to 1 Hotel standards.
GENERAL DUTIES:
Anticipate and understand guests’ service needs, ascertain satisfaction, and respond urgently and appropriately to guest concerns and requests.
Greet, welcome and acknowledge all guests by name and respond to their requests in a courteous and professional manner using professional language at all times. Remain attentive to the needs of all guests, providing them with dependable, punctual and enthusiastic service. Provide courteous, friendly and efficient service to all internal and external guests. Thank guests with genuine appreciation.
Consistently conduct oneself in a professional manner at all times and work professionally with colleagues and team leaders with a team minded approach.
Attend pre-shift meetings before events to learn event details, including property and guest expectations.
Attend and participate in all required meetings.
Collect and transport all supplies needed for the set-up of an event including, but not limited to china, glass, silver, linen, tables, chairs, decor and props, etc.
Set-up, breakdown of tables, chairs, buffets, linen and props as specified by the Banquet Event Order.
Respond to and fulfill any special event arrangements.
Stock linen, china, silver and glassware and supplies for service ensuring good condition.
Maintain cleanliness and good condition of all banquet function space, including but not limited to vacuuming, sweeping, dusting, window washing, polishing, mopping, etc.
Retrieve and track event materials, décor, props, crates
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