Lead Billing Analyst

Human Interest is on a mission to ensure that people in all lines of work have access to retirement benefits. 

Nearly half of all working Americans are not saving enough for their future. Too often it’s because they are employed by a company that doesn’t offer a retirement plan. Human Interest is changing that by making it affordable and accessible for small and medium-sized businesses to offer employees a path to financial independence through retirement savings.

We’re a high-growth tech company changing the retirement industry. We’ve raised $500M and are backed by leading investors. Most recently, by funding from BlackRock as well as many other top investors: TPG (The Rise Fund) with SoftBank led our Series D, Glynn Capital, NewView Capital, USVP, Wing, Uncork, and others.

You’re the right fit for this role if you are comfortable with figuring things out as you go, default to action, and adapt to additional responsibilities. You will have a proven record of achieving your goals and the goals of your team. You will work closely with the Accounting Operations Manager to identify and proactively improve the customer’s billing operations and revenue risks.

 We’re looking for a fast, creative, forward-thinking professional who has a strong background in customer service, billing, and collections. As a member of the Accounting Operations team, you’ll work cross functionally with many different departments. A strong foundation and experience in working with billing and contracts and/or data analysis is essential. In addition, this position will require impeccable attention to detail and the ability to deliver results under deadlines. This role will work along the Sales / Revenue Operations and Collections to continue to develop our organization’s processes & policies.

What you get to do every day

• Manage customer subscription billing procedures to ensure timely & accurate processing of all customer invoices. 
• Review new subscriptions / customers for proper revenue recognition & billing configuration.
• Update existing customers based on upgrades, downgrades or amendments to their respective pricing that occur in the current billing period.
• Oversee and handle  monthly close activities including preparing journal entries and supporting schedules, performing flux analyses and reconciliations. .
• Provide high-quality assistance to internal stakeholders regarding collection issues and A/R Receivables. 
• Collaborate with Finance team members to validate monthly revenue, deferred revenue & A/R Reporting. 
• Work cross functionally with the RevOps & Data Engineering teams to ensure data integrity, proper configuration of systems impacting billing & policy adherence. 
• Assist with process improvements to streamline revenue tasks to shorten our close cycle.

What you bring to the role

• Bachelor Degree in Accounting, Finance or related field
• Minimum of 5+ years of related billing experience, SaaS/software industry and NetSuite & Salesforce experience preferred
• Smart, inquisitive, and analytical
• Strong knowledge about billing requirements and solid understanding of the interaction between SAAS billings and SAAS revenue.
• Advanced skills in Microsoft Excel including complete/thorough knowledge of Financial, Logical, Lookup/Reference, and Mathematical functions
• Strong written and oral communication skills, with the ability to adapt your style and language depending on the audience
• Ability to work in a fast-paced environment and work on multiple tasks at once

Why you will love working at Human Interest

Mission - Highly collaborative startup dedicated to supporting employee engagement and growth. It’s an opportunity to help solve one of the biggest unsolved problems in America: saving for retire