Customer Success Manager (f/m/d)

<h3>JOIN OUR TEAM</h3> <em>Are you passionate about providing your customers with the best possible onboarding experience and an outstanding support? Then you've come to the right place!<strong> </strong></em><em><strong>We are looking for a Customer Success Manager who’ll take care of our cloud-based compliance software portfolio.</strong> </em><em>From planning over implementation to building successful long-term business relationships, you will be responsible for accompanying and supporting your contacts in order to find the best solution for your customer. Interested? Keep reading. </em><em>;-)</em><br/> <br/><strong>EQS Group</strong> is a leading international cloud software provider in the areas of <strong>corporate compliance and investor relations.</strong> By working with EQS Group, thousands of companies worldwide inspire trust by fulfilling complex national and international disclosure obligations, minimizing risks, and communicating transparently with stakeholders. <br/>  <br/><strong>Transparency</strong> is especially important to us. That is why we communicate all our commitments to<strong> </strong><strong>sustainability, diversity, equality</strong><strong>, and </strong><strong>well-being</strong> on our homepage and our social media platforms. We do this for you, for us, for everyone – fairly and publicly. <br/>  <br/>The key to our success is <strong>hiring talented people</strong> who bring passion to the table every day, take responsibility, and support each other in the best possible way to create a trustworthy environment.  <br/><strong> </strong><strong> <br/></strong><strong>Help us revolutionize together!</strong><strong> </strong> <h3>OUR CULTURE DRIVES OUR BENEFITS</h3> <ul><li><strong>You're important</strong>. A trusting environment and lifelong learning for your individual development. Set personal development goals, receive support and regular feedback. We support you in equipping yourself for success.  </li><li><strong>Living our values</strong>. Take responsibility for a variety of tasks, find out what you like to work on, and find your way to make your own personal impact with us!    </li><li><strong>Great atmosphere.</strong> Regular team events, parties, and a talented international team with a common goal that unites us all.   </li><li><strong>Be part of an exciting journey.</strong><strong> </strong><strong> </strong>Contribute to our success story of becoming the leading European cloud provider for corporate compliance and investor relations solutions.  </li><li><strong>Work-life balance is a must.</strong> Work in a modern office, in the heart of Barcelona. In addition, we offer flexibility through our hybrid-working model, conveniently arrange your working hours, and the ability to work from abroad within the EU. We provide you with 24 days of paid vacation – because your free time is just as important to us as you are. </li><li><strong>Your special extra</strong><strong>.</strong> We offer you other exciting benefits such as meal vouchers for your healthy breaks as well as corporate shopping benefits.  </li><li><strong>Health is a priority.</strong><strong> </strong> We offer private health insurance, and you can also benefit from our corporate mental health counseling!  </li></ul> <h3>YOUR IMPACT</h3> <p>In our Customer Success Team, we aim to provide our customers with the best possible customer experience.  And for this we need you.  <br/><br/>Here’s a sneak peek at how you would contribute: <br/> <br/><ul><li>You plan and monitor new customer projects and <strong>make sure that they are</strong><strong> </strong><strong>successfully onboarded.</strong><strong> </strong></li><li>You are responsible for maintaining the service level agreement and proactively <strong>advise the customer on technical matters.</strong><strong> </strong></li><li>You <strong>are responsible for</strong><strong> </strong><strong>long-term</strong><strong> </strong><strong>customer retention, satisfactio</strong><strong>n and success</strong> within your customer portfolio. </li><li>You work closely with the <strong>sales, service, marketing and product teams</strong> to integrate customer feedback into new solutions and continuously drive customer engagement. </li><li>You<strong> </strong><strong>remain</strong><strong> </strong><strong>flexible to</strong><strong> </strong><strong>develop further in your field</strong><strong> </strong>and to take on new challenges. </li></ul></p> <h3>THIS IS YOU</h3> <p>Let’s make our customers not only happy, but also successful. <br/><br/>To give it all in this role, you should: <br/> <br/><ul><li><strong>Have great communication and interpersonal skills</strong> combined with the ability to handle escalation cases with diplomacy, tact and composure in <strong> Italian &amp; English.</strong></li><li><strong>Desire to work in a dynamic, international, and innovative environmen</strong><strong>t</strong> and to exchange ideas in virtual teams. </l