Engineering Manager (Remote)

Here at Shippo, we are the shipping layer of the internet and we consider ourselves to be one of the core building blocks of e-commerce.
Our mission is to make merchants successful through world class shipping. With our products and solutions, we level the playing field by providing our customers with best-in-class solutions that otherwise wouldn’t be available to them. Through Shippo e-commerce businesses, marketplaces, platforms and a variety of logistics infrastructure providers are able to connect to shipping carriers around the world from one API and dashboard. We provide our customers with the most competitive shipping rates, print labels, automated international documents, shipment tracking, facilitate the returns process and more.
How we’ll deliver success:We are seeking an experienced Engineering Manager to lead a backend team working on and important and business critical domains at Shippo. This team plays a foundational role in enabling scalable, reliable, and efficient shipping solutions for our customers worldwide

Responsibilities

• Lead, mentor, and grow a team of backend engineers
• Foster an inclusive, high-performance culture
• Define and execute the technical roadmap for the Rating API domain
• Ensure scalability, low latency, and high availability of high-volume APIs
• Deliver new rating features, including carrier integrations and advanced pricing models
• Partner with Product, Infrastructure, and Carrier teams to align on priorities and improve performance
• Drive best practices in API design, monitoring, and system resilience
• Own SLAs/SLOs for Rating APIs and ensure operational excellence
• Manage incident response, root cause analysis, and continuous improvement
• Champion automation, testing, and CI/CD for faster, safer delivery
• Streamline processes for managing rate cards and adjacent data to ensure accurate customer rates and correct Shippo charges

Requirements

• Must have at least 3+ years of hands-on engineering management experience including managing deliverables, participating with product and design to define MVP, managing performance and growth of reporters and managing stakeholders
• Has managed teams of 8+ people for many of those years
• 9+ years of experience in software development
• Coding experience in backend programming languages (e.g. Python, Go, Java, Ruby)
• Experience working with Backend frameworks (e.g. Django, FastAPI)
• Solid understanding of object-oriented programming and familiarity with various design and architectural patterns
• Experience integrating with APIs that use REST, gRPC, SOAP and other technologies
• Experience managing external vendors and integrations with 3rd party APIsExceptional verbal, written, and interpersonal communication skills
• Deep understanding of customer needs and passion for customer success
• BS or MS degree in Computer Science or equivalent experience

Bonus

• Coding experience in database languages (SQL)
• Experience with NoSQL databases (e.g. DynamoDB)
• Experience with queue technologies (e.g. Redis, Kafka, NSQ)

What's in the Shippo package?

• Healthcare coverage for medical, dental, and vision (90% covered by the company, incl. dependents). Pets coverage is also available!
• Take-as-much-as-you-need vacation policy & flexible working 
• One week-long company wide winter shutdown 
• 3 Volunteer Days Off (VTOs)
• WFH stipend to set up your home office
• Charity donation match up to $100
• Dedicated programs, coaching, tools, and resources for your professional and career growth as well as an individual learning stipend for your personal and focused growth
• Fun team in person time through our Shippos Everywhere program which includes regular team and company off-sites throughout the year as well as local Shippos gatherings

Our Compensation Shippolicy:We believe compensation is a custom experience and are commited to fair and equitable compensation practices. The standard base pay range for this role is min is $175k to a max $238k annual salary. Since we are focused on hiring Shippos Everywhere, we have 2 US pay ranges, a standard compensation range for the majority of the US and a standard +1 compensation range for those who live in areas where the cost of labor is higher, such as NYC and California.The actual base pay is dependent upon many factors, such as: financial budgets, work experience, training, transferable skills, business needs, and market value. The base pay salary ranges are subject to change and may be modified in the future. Total compensation for this role will include, equity, medical, dental, vision and other benefits noted in our Shippos “package” section.
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