Auto Dealer Registration Clerk - PART TIME

**Part Time - WEDNESDAYS & THURSDAYS ONLY**

Hours range between 7:00am - 6:00pm

About Us
ADESA, a Carvana owned company, currently operating over 50 locations throughout the US. Our Auto Auctions, some up to 200 acres, provide a wide array of vehicle services including repair & reconditioning, auction remarketing, and many of our sites serve as market hub distribution centers. Our inventory comprises hundreds of thousands of vehicles across North America from retail to commercial, OEM & more.
We work in a service industry and embrace a “we” versus “I” culture – help others, and they will help you. Our industry is fun, fast-paced, and competitive – and filled with the best people who are passionate about what they do.
We’re excited about the future! As an industry leader, ADESA is poised for a multi-year expansion including huge investments in facilities, massive sales growth, and an ever-increasing inventory of vehicles! We are looking for great people who want to take this journey with us! Get a sneak peek into life at ADESA!

Role and Team

• Reporting to the Front Office Manager or designated manager, the Dealer Registration Clerk registers new licensed vehicle dealers, updates registered licensed dealers, and verifies that agents are legal representatives of licensed dealerships.  Maintains accurate dealer information in computer system; provides information to managers as needed, processes credit history inquiries and conducts periodic audits to insure accurate and current information in accordance with corporate guidelines.  Perform all duties assigned by the Front Office Manager or designated manager.  Must know, practice and ensure company policies and procedures and state or federal laws are always followed.

Responsibilities include but are not limited to the following: 

Provide excellent front-line customer service:  

• Make sure customers receive prompt, efficient and courteous attention.
• Maintain a professional appearance, orderly work environment and friendly disposition by greeting others.  
• Greet walk-in customers ensuring they receive prompt, efficient, and courteous attention; direct customers or announce visitors as appropriate. 
• Answer the main phone line using professional phone etiquette, discern customer needs, respond or transfer to correct individual or department as appropriate. 
• Resolve any customer complaints in a friendly, courteous manner and advise Management of all serious complaints or incidences. 

Data entry:  

• Accurately enter and update Dealer Registration data base in AMS and Auction Access. 
• Compile and edit documents with minimal errors. 

Records Management:

• Scan documents into Auction Access. 
• Contact customers for missing documents and expired documents as needed. 
• Filing for Front Office including vehicle titles. 
• Assist with records retention and archive files as scheduled. 

Other:

• Process information in a professional and confidential manner. 
• Assist Front Office personnel with customer calls as needed and directed such as inquiries regarding missing paperwork and/or collection calls. 
• Respond to and follow proper procedures on employee and customer accidents, injuries, and loss or damage to any property.  Report all incidents to the Manager. 
• Practice and promote company Core Values.

Qualifications 

• High School Diploma or GED required.
• Effective customer service skills including customer resolution skills required.
• Effective written and oral communication skills required with diverse individuals preferred. 
• 1 to 2 years of office experience preferred. 
• Updated computer experience required. 
• Ability to work in a fast-paced, loud, and distracting environment. 
• Experience using specific computer software such as Google Suites, MicroSoft Office Suite and SalesForce customer relationship management (CRM) applications preferred.
• Must be at least eighteen (18) years of age.
• Must be qualified to operate a motor vehicle and possess a valid driver’s license.
• Must have a demonstrated ability to read, write, and communicate effectively in English.
• Must have the ability to physically operate vehicle equipment and tools.

 

ADESA Benefits and Perks
Competitive Pay | Quality Benefits | Holiday and Paid Time Off | Education and Equipment Reimbursement Programs | Matching 401(k) | Career Path Opportunities | And More!