Senior ServiceNow FSO Architect

Senior ServiceNow FSO Architect – Financial Services Operations for U.S. Banking

NTT DATA is a team of more than 139,000 diverse professionals operating in more than 50 countries worldwide. Our sectors of activity include telecommunications, finance, industry, utilities, energy, public administration, and health.

Our mission? Offer technological solutions, business, strategy, development, and application maintenance while being a benchmark in consulting. Thanks to the collaboration between teams, the human quality of our people, and the fact that we do not conform to what is established, we always seek innovation that brings us closer to the future.

Our essence has led us to the forefront of technology, breaking paradigms and providing solutions that truly respond to each client's needs. Our talent has led us to be one of the top six technology companies in the world.

Because #Greattech, needs #GreatPeople, like you

NTT Data seeks high-achieving team players who quickly adapt to new challenges and entrepreneurial ventures. We are looking for a Senior ServiceNow FSO Architect to work in a hybrid environment onsite with our global client in the Miami, FL.

Location: hybrid in Miami, FL (EST hours)
Engagement Type: Contract

Role Overview

Senior professional highly specialized in US Bank Secrecy Act (BSA) regulatory and compliance requirements and ServiceNow Financial Services Operations (FSO), with proven experience in the architecture, solution design, integration, and implementation of complex banking operations for U.S. financial institutions.

The professional will serve as both a technical and functional leader in the transformation of financial back-office processes, connecting native ServiceNow FSO capabilities with legacy banking systems, core platforms, digital channels, risk engines, compliance solutions, and both enterprise-scale and departmental applications.

The candidate must possess deep expertise in US Bank Secrecy Act (BSA) regulatory and compliance requirements and it is a plus to also have experise in ServiceNow FSO module for Banking, including workflow automation, case management, financial services workspaces, embedded risk and compliance controls, and specialized banking applications. The FSO platform is designed to reduce operational costs, improve customer satisfaction, and embed regulatory controls within financial institution workflows.

Key Responsibilities

Act as the lead architect responsible for defining the ServiceNow FSO architecture for U.S. banks, covering solution design, data models, integrations, governance, security, user experience, process automation, and enterprise-scale deployments.

Design and implement integrations between ServiceNow FSO and client legacy platforms, including:

Enterprise/High-Platform Systems

• Mainframe systems
• Core Banking platforms
• Card processing systems
• Deposits platforms
• Loan management systems
• Payments platforms
• Treasury systems
• AML/KYC solutions
• Fraud detection platforms
• Risk management systems
• CRM applications
• Data warehouses

Departmental/Low-Platform Systems

• Departmental solutions
• Critical spreadsheets
• Local databases
• Internal business tools
• Satellite applications
• Manual back-office workflows

Define integration standards using:

• REST APIs
• SOAP services
• Event-driven architectures
• Messaging queues
• Middleware platforms
• ETL/ELT processes
• IntegrationHub
• Spokes
• MID Server
• Remote Tables
• Import Sets
• Data synchronization
• Data virtualization
• Cross-platform orchestration between transactional systems and ServiceNow

Customize U.S. banking processes within FSO while addressing regulatory, operational, and servicing requirements, including:

• Card disputes
• Chargebacks
• Provisional and final credits
• Visa and Mastercard rules
• Regulation E (Reg E)
• Regulation Z (Reg Z)
• Fraud management
• Account servicing
• ACH and wire payments
• Account opening and closure
• Document review
• Due diligence
• KYC processes
• Relationship maintenance
• Card servicing
• Deposit servicing
• Loan servicing
• Treasury operations

Required Functional Banking Knowledge (United States)

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