Senior Manager, Technical Operations & Observability

AI can be a powerful tool for good in the world – at Altana we apply AI to the world’s largest organized body of supply chain data to power a more resilient, more secure, and more sustainable model of global commerce. Our customers connect to the Altana network to build resilience for critical industries and infrastructure, automate and safeguard cross-border trade, transform insurance underwriting, protect national security, combat modern slave labor, disrupt fentanyl trafficking, and ensure that their products are sustainable.

Altana is backed by leading investors and used by the world’s most important organizations, including Lloyd’s, Maersk, multiple government agencies across the US, UK, EU, Singapore, and Australia, General Atomics, Boston Scientific, and more. We are building a global platform connecting the public and private sectors into an AI-powered network for building trusted supply chains. We operate in accordance with our values: we focus on value creation, not capture; we foster diversity and embrace difference; we embrace reality; we get things done; we amaze our clients. When you join Altana, you’ll be joining a vibrant, collaborative team working together to solve complex problems with the potential for global societal impact.

The Opportunity at Altana

Leading the teams responsible for ensuring the operational health and efficiency of all Altana's technical infrastructure is at the heart of this role, encompassing Observability, Site Reliability Engineering (SRE), Incident Management across all systems, and internal IT Operations. While the specific technologies and challenges differ between production and internal domains, the core principles of reliability, efficiency, and proactive management are paramount in both. You will work closely with peer teams, including Cloud Engineering, Developer Experience, and Information Security, and actively engage with peers across Engineering regarding our production infrastructure cost and utilization. You will leverage data from Observability and FinOps to gain a holistic understanding of the production platform's performance, reliability, and cost profile, using these insights to drive strategic initiatives, refine our Incident Management processes, and make informed decisions that enhance both the resilience and cost-efficiency of our production systems. Simultaneously, you will ensure our IT Operations provide a stable, secure, and efficient environment that empowers our entire team. This integrated approach, applying operational excellence and data-informed decision-making across both production and internal systems, enables us to scale effectively, proactively address challenges, and maintain a high bar for technical reliability and efficiency across the board.

 

Key areas under your stewardship include:

 

• Observability: Define and implement comprehensive monitoring, logging, and tracing strategies to gain deep insights into system behavior and performance across our technical infrastructure.

 

• Site Reliability Engineering (SRE): Champion SRE principles to ensure the reliability, availability, performance, and efficiency of our production services. 

 

• Incident Management: Lead and refine the incident response process, ensuring timely detection, mitigation, and resolution, and driving continuous improvement based on post-incident analysis and implementing blameless postmortems.

 

• IT Operations: Oversee the day-to-day management and reliability of our internal IT infrastructure and services, applying operational excellence principles and ensuring a productive environment for all employees.

 

• FinOps: Collaborate on implementing strategies and processes to optimize infrastructure costs, leveraging insights to inform operational decisions and drive efficiency.

 

Your Responsibilities

 

Strategic Leadership & Planning

• Define and execute the technical strategy for the team, aligning it with overall business objectives for both production reliability and internal IT efficiency.
• Work closely with peer engineering teams to influence infrastructure cost optimization strategies.
• Collaborate with engineering teams to ensure new services are designed and built with operability, reliability, and cost-efficiency in mind.
• Stay current with industry trends and best practices in observability, SRE, cloud operations, FinOps, and IT service management.

Team Leadership & Development

• Lead, mentor, and develop high-performing teams across the Observability, SRE, Incident Management, and IT Operations functions.
• Champion