Restaurant Assistant General Manager

WHO WE ARE   Level99 is a real-world gaming venue designed for adults, featuring over 50 mental and physical challenges in artistic environments. Games range from ninja warrior obstacle course style challenges to mental logic puzzles, and everything in between. Each challenge is quick—just 1 to 4 minutes—and Players can do the same room over and over again, or they can move on to something new. Like a video game, Players earn rewards, climb the leaderboard, and make progress – each time a Player comes back, the game remembers where they left off.     Alongside the games, Level99 offers a full-service bar and award-winning restaurant – featuring scratch-cooking, local craft beers, handmade cocktails, and a variety of event spaces. Level99 has locations in Natick, MA, Providence, RI, Tysons, VA, and is opening in West Hartford, CT, Disney Springs, FL, King of Prussia, PA, and Paramus, NJ. Level99 is backed by Act III Holdings, led by Panera founder Ron Shaich, and we have a talented team that has worked on successful entertainment projects ranging from 5 Wits to Walt Disney Imagineering. Visit www.level99.com for more details. 
JOB DESCRIPTION
The Level99 team is seeking a Restaurant Assistant General Manager who will play an integral part in the Victory Brewing management team. This is an inspirational leader that offers support to both our team members and our guests. An AGM is passionate and knowledgeable when communicating our vision to create meaningful experiences and hospitality for our guests. This role works closely with multiple key departments within the operation, including the Events Sales Department, Culinary, and Entertainment departments for the smooth functioning of the Food & Beverage experience while upholding hospitality standards.
This person will lead by example and understand the importance of management vs. leadership. Our AGM will work in the trenches, side by side with the entertainment and F&B teams to drive overall venue quality, standards and performance.

RESPONSIBILITIES

• Leads team members through effective and efficient operational execution, including shift tasks and routines as well as proper facilities upkeep
• Thorough knowledge of food and beverage menus, event menus and entertainment offerings
• Supports General Manager and Director of Operations in the growth & development of the FOH leadership team including the shift supervisors and all hourly team members
• Seamlessly work with and support entertainment team
• Supports all venue-level change management activities, ensuring effective and accurate communication of new product, service and operational information and skillfully guiding the team to optimal performance
• Ensure communication between the Event Department (Sales/Director/Coordinator) and local venue team is seamless. Assist in updating staff BEO binder. Attend weekly BEO meeting; report on any issues with past events; Assign manager and additional staff to each event
• Responsible for the training, testing and scheduling of all Event Captains to ensure operational coverage for all events
• Ensure that checks are closed out correctly to match the contracts
• Fill out the event tracker daily at the beginning of each shift to ensure that running financials are accurate
• Work with HR, Operations and local venue team on regular team-building activities for employees
• Coordinating with Ops Services and L&D to roll out new menus, 2x per year, schedule regular staff training to reinforce standards, and regularly audit Events team for skills and knowledge.
• Managing hiring efforts administratively and in-person, including job posting maintenance, recruiting budgets, interviewing, hiring, and onboarding
• Implement and maintain service team training programs and support the other managers in their efforts to do the same
• Listens to guest and staff needs and expectations by being approachable and positive, with an energetic attitude
• Quick to react in a way that is suitable for a particular situation including displaying skill in leading and navigating hard conversations with grace, maturity, and decisiveness
• Ensures continuous compliance with all relevant federal/state laws, insurance requirements, Landlord regulations, and company policies
• Ensures labor and controllable costs stay consistently within guidelines set by the company
• Daily cash management, reconciliation, and audits

MUST-HAVE SKILLS

• Minimum 2 years’ experience working as a Restaurant or Event Operations Manager or equivalent in a high-volume entertainment and/or food & beverage business
• Ability to work well under pressure in a fast paced, ever changing work environment