Field Service Engineer

Introduction to the job

The Customer Support (CS) organization is responsible for the installations, qualification, repair and maintenance of the ASML systems at customer sites and is responsible for the necessary transfer of know-how to the customer. Local site Customer Support branches perform these tasks for the customer within the specific region.

The Field Service Engineer 1 executes regular basic, pre-defined maintenance and diagnostic activities under supervision.

Role and responsibilities

• Gather all information relevant for the problem, analyze using defined means, gather additional diagnostic info if needed, execute initial approach to solve problem determined by senior engineers and with close guidance from others.
• Handover problem or problem aspects to others (experienced 1st line), document all data relevant for problem (e.g. pass-downs, work orders, field service reports, system problem reports, technical reports).
• Use tools, replace parts, improve settings, to execute repairs per the guidance provided by experienced team members.
• Based on arranged customer machine time window to arrange for all (possible) parts, tools, equipment and information / knowledge to be available at start of procedure, execute procedure under the guidance from experienced team members.
• Explain appropriate actions to users to correct malfunctions, routine maintenance of equipment, recommend changes in user procedures when needed.
• Shares own findings and WoW with rest of the team.

Education and experience

Requires a BS degree in relevant Technical Field (Electrical Technology, Mechatronics, Mechanical Engineering, etc.) or equivalent experience.

Skills

To thrive in this job, you’ll need the following skills:

• Work according to a strict set of procedures within the provided timelines.

• Knowledge of Safety Procedures

• Mechanical aptitude and knowledge of pneumatics, hydraulics, electronics, and semiconductor processes, and relevant software.

• Can observe and respond to people and situations and interact with others encountered in the course of work.

• Must be able to read and interpret data, information, and documents.

• Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.

• Ability to complete assignments with attention to detail and high degree of accuracy.

• Proven ability to perform effectively in a demanding environment with changing workloads and deadlines.

• Result driven-demonstrate ownership and accountability.

• Identify bottlenecks and drive improvements.

• Work independently or as part of a team and follow through on assignments with minimal supervision.

• Demonstrate open, clear, concise and professional communication.

• Ability to establish and maintain cooperative working relationships with manager, co-workers and customer.

Other information

The current base annual hourly range for this role is currently $57,375 - $95,625. Pay scales are determined by role, level, location and alignment with market data. Individual pay is determined through interviews and an assessment of several factors that that are unique to each candidate, including but not limited to job-related skills, relevant education and experience, certifications, abilities of the candidate and pay relative to other team members.

• Position will require access to customer site locations.

• Typically, will work 12-hour shifts.

• Ability to work flexible shifts including nights, weekends and holidays.

• Willingness to continue learning and growing in a professional environment is necessary. 

• Work is conducted at a customer site and requires familiarization with customer rules and policies regarding worksite behavior and safety. 

• Expect to spend more than 50% of the time inside the clean room working with electromechanical equipment. 

• Position works under the direction of a Manager, Supervisor, or Sr. Engineer.

Physical Demand of the job:

• Routinely required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch. Occasionally required to move around the campus.

• Occasionally lift and/or move up to 20 pounds.

• Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

The current base annual hourly range for this role is currently: