Senior Product Designer - Omnichannel

Thank you for considering Progyny!

Are you a creative problem solver who is passionate about helping women and aspiring parents achieve their goals? Do you want to work for a company that is the leader in its space, with the ability to impact millions? Then we welcome you to apply to join our digital member experience team as we transform our member experience! 

As Senior Product Designer - Omnichannel, you will be responsible for crafting a seamless customer experience bridging across all touchpoints, including our call center, member outreach and the member mobile and web experience to ensure a smooth member journey regardless of the channel they use to interact with Progyny.  You will partner with Product and Design to research the needs of our members and patient care advocate and coaches through user interviews, product metrics, and partnerships across Commercial Teams, Data and Member Services. You will translate customer-centered discoveries into intuitive, engaging designs, from journey maps/blueprints and low fidelity wireframes to polished visual designs. Your mission is to help drive an exceptional member experience across channels demonstrated by high member engagement, low drop off, operational efficiencies, and strong internal and external user satisfaction leading to improved member and business outcomes. 

  
What you'll do...  

• Transform unmet user needs into successful product launches through solid research and intuitive and engaging design solutions 

• Partner with Product and Design to conduct continuous discovery, and document member journeys to be shared and championed across the company 

• Proactively raise ideas and propose designs with the goal of continuously elevating members omnichannel experience 

• Create low and high-fidelity mockups, applying user-centered principles 

• Contribute to shared repositories of research findings and design rationales 

• Test designs with users to evaluate efficacy and usability prior to development 

• Collaborate with engineers to determine feasibility of designs, advocating for best practices while evaluating tradeoffs and ensuring a smooth flow of production work 

• Maintain and evolve Progyny’s design system, ensuring all designs and components are consistent and easily accessible 

• Work cross-functionally with data, member services and commercial teams to communicate design decisions and ensure design strategy aligns with overall company goals 

• Stay current with new UX techniques and ensure designs decisions are based on industry best practices 

About you… 

• 7+ years of experience working in omnichannel product design 

• Online portfolio demonstrating your UX design process, from user research through design solutioning and refinement activities 

• Bachelor’s or Master’s degree in design, Human-Computer Interaction, or equivalent professional experience 

• Expert level Figma skills 

• Experience leading structured ideation sessions (ex: IDEO models) with a focus on getting to plan 

• Familiarity with user experience research models and where to apply pragmatically to inform delivery efforts (ex: Cooper personas, Heuristics evaluations, prototyping, etc.) 

• Experience in analytic models for system/user impact effectiveness and applicability/limitations (A/B testing, conjoint analysis, NPS, TURF, etc.) 

• Strong understanding of agile workflows, systems and tools (e.g. JIRA, Confluence, etc.) 

• Excellent project management skills, taking ownership to prioritize projects and ensure deliverables are completed on time 

• Strong communication skills and empathy, along with the ability to work independently 

• Data driven and highly analytical 

• Exceptional team player who embraces ambiguity and takes initiative to anticipate and solve problems 

• Experience in continuous discovery habits 

• Experience in driving omnichannel design within the healthcare field (health insurance preferred) 

• Branding and/or illustration skills desirable 

Please note: Progyny is unable to provide visa sponsorship for this position. Candidates must be authorized to work in United States without the need for sponsorship, now or in the future.  

About Progyny:   

Progyny is a transformative fertility, family building and women’s health benefits solution, trusted by the nation’s leading employer