Change Leadership Team Lead

Summary

Cyclotron is looking for a Change Leadership Team Lead (full-time employee) in the Employee Experience Practice to help our delivery consultants successfully navigate change for our clients. The Change Leadership Team Lead will be responsible for people management and delivery oversight for the Change Leadership delivery consultants. This person will also provide change leadership expertise in accordance with Cyclotron and industry best practices and will work collaboratively across stakeholder groups to ensure coordination and alignment by executing a reduced number of projects at a time. This person will work in the consulting environment providing change leadership solutions and services around Microsoft products to small - large enterprise companies.  

Responsibilities

People Management – happy team members

• Team calls, 1:1’s, performance reviews & addressing performance issues, hiring including scheduling and conducting interviews and working with People Ops on offers, onboarding new hires (pairing up with buddies), partnering with future additional team leads
• Development: Identify training needs and opportunities for team members to enhance their skills and professional growth
• Admin tasks: PTO requests and ensuring project coverage, expense approvals, timesheet approvals, ensuring capacity plan’s delivery time entries are up to date, staffing projects

Delivery Oversight – minimized delivery escalations & standardized delivery quality

• Partner with the Employee Experience’s content strategist to ensure Project Blueprints serve the needs of the delivery consultants; ensure project delivery standards align to the defined Project Blueprints
• Partner with the Client Solutions team to ensure standard SOWs are in alignment with delivery
• As needed - Identify potential risks in project delivery & develop mitigation actions to minimize impact; Resolve project escalations and attend project status calls

Change Leadership project delivery – ensuring standards work for delivery

• Discovery & Design:
  • Conduct change impact assessments, summarize results, and build detailed strategies and plans based on the assessment outcomes
  • Conduct stakeholder interviews, summarize results, develop, and execute action plan based on outcomes
• Develop:
  • Develop plans: change leadership strategies and plans & stakeholder engagement / communication plans
  • Develop corresponding materials: communications per established plan & training content including user guides, job aids, videos or other support resources, as applicable; Drive the definition, collection and summary of adoption metrics for projects, if applicable; Establish and maintain a change network, if applicable
• Deliver:
  • Facilitate Instructor-Led Training sessions
  • Work closely with your client partner(s) to execute change leadership plans, including communication distribution and training delivery
  • Coach and support leaders within the project on their role as a change sponsor, if needed
  • Engage and align key stakeholders to change leadership plan to ensure adoption of changes
  • Identify and evaluate potential change resistance and develop/execute mitigation actions

Requirements

• Demonstrated leadership skills with the ability to effectively manage and motivate a team.
• Strong interpersonal and communication skills, with the ability to build relationships and influence stakeholders at all levels of the organization.
• Excellent problem-solving and decision-making abilities, with a proactive and results-oriented approach.
• Ability to thrive in a dynamic and collaborative work environment, with a passion for driving positive change and continuous improvement
• 5-10+ years leading large-scale change efforts by developing effective change leadership plans to achieve business outcomes
• Significant experience with change leadership methodologies and best practices
• IT / Microsoft experience
• Experience developing and implementing solid change plans to achieve business value
• Ability to interact with all levels of the client’s organization, including executive level stakeholders, and gain alignment on change activities
• Clear communication skills – both written and verbal, including the ability to collaborate with client subject matter experts for validating / updating communications and /or training content
• Ability to clearly develop and articulate messages to a variety of audiences
• Organized with a natural inclination for planning strategy and tactics
• Experience with large-scale organizational change efforts
• Self-starter with the ability to quickly learn new business processes and applications and work indep