Healthcare Customer Service Representative

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

What does a Healthcare Customer Service Representative do? 

Imagine yourself going to work with one thing in your mind: to provide the best customer experience to your clients. Think of yourself as someone who will provide world-class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics. 

Roles and responsibilities:

• Customer Support & Communication: Provide empathetic, first-class support to customers via phone and email. Manage inbound and outbound calls to service customers, respond to questions, and educate on programs like Medicare and Value-based Care networks.

• Records Management & Compliance: Process, validate, and respond to inbound medical record requests from various requesters (clients, insurance, legal) while strictly adhering to federal/state regulations, including HIPAA, to safeguard all patient health information.

• Insurance & Billing Tasks: Review patient insurance claims, utilize online portals to verify benefits, develop a holistic understanding of plan details, and accurately update billing system data (deductible, copay, coinsurance).

• Administrative & Data Integrity: Manage multiple software applications, perform data entry, and accurately document correspondence and process requests to maintain up-to-date and accurate account information. Track metrics and provide detailed reporting on customer experience and resolution rates.

Requirements for our Open Healthcare Roles:

• Healthcare Support Experience

• Phone/Email/Chat Experience

• Customer Service Experience (1 year)

• Call Center Experience (1 year)

• Technical Support Experience

• Health Insurance Verifications Experience (Highly Preferred)

• Medical Billing or Coding ((Highly Preferred)

• Medical Office

• Data Entry

• HIPAA

• Internet Providers Not Accepted: T-Mobile, Verizon, MetroPCS or Boost Mobile, 5G internet, Mobile Wifi

Qualifications/Skills:

• Excellent Verbal and Written Communication

• Adaptability to Ambiguity

• Meticulousness

• Technical Proficiency

• Customer Focus

• Teamwork

• Adaptability

• Attention to Detail

• Process Improvement

• Proficient Multitasking

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