PSO PM and Events Operations Manager

We are seeking an experienced and highly skilled professional to join our team in a dual capacity as Project Manager and Operations Manager. This role will lead complex projects from initiation to delivery while also managing day-to-day operations, driving strategic initiatives, and optimizing processes to ensure operational excellence and business growth.

How You Will Make an Impact

Project Management

• Lead complex projects from initiation through delivery, ensuring successful outcomes and high-quality results
• Develop and implement comprehensive project plans covering scope, deliverables, schedule/cadence, budget, and resource allocation
• Manage project resources including personnel, vendors, and stakeholders to ensure effective collaboration and communication
• Identify, assess, and mitigate project risks and dependencies with appropriate risk management plans
• Collaborate with cross-functional teams including business leaders, technical experts, and external partners to ensure alignment and buy-in and serve as the primary point of contact for project
• Deliver clear and concise project communications such as status reports, meeting minutes, and presentations
• Track project milestones, progress, risks/dependencies, and resources in project management tool and repository and ensure regional portfolio is maintained up-to-date
• Ensure project deliverables meet quality standards through regular reviews and audits and are delivered in a timely manner
• Identify opportunities for process improvement and implement changes to increase efficiency and effectiveness
• Develop and maintain standard operating procedures (SOPs) for core business functions

Operations Management

• Oversee daily operations to ensure efficiency, quality, and alignment with organizational goals
• Support hiring, onboarding, and training of new team members
• Oversee and report on team health through quarterly business reviews with the client
• Develop and implement operational plans and strategies that drive growth, innovation, and continuous improvement
• Build and lead diverse teams, fostering a culture of ownership, collaboration, accountability, and continuous learning
• Manage performance and development of team members, providing coaching and mentorship
• Collaborate with cross-functional partners to optimize operational workflows and resource utilization
• Use data and metrics to monitor performance, identify trends, and inform decision-making
• Drive strategic initiatives to improve operational resilience, scalability, and cost-effectiveness
• Act as a liaison between business units and technical teams to ensure operational needs are met
• Lead/Support change management processes, ensure smooth adoption