Senior Manager, Accounts Receivable Operations

Responsibilities: 

• Process analysis to determine and recommend areas of improvement with a focus on increasing offshore staff and automation. 
• Accountable to ensure month-end close for all clients is completed on close date with a 90%+ quality score. 
• Track team performance against operational and departmental KPIs to ensure all corporate and client goals are being met. 
• Present KPI results monthly to executive management, including outliers and action plans. Track status to action plans. 
• Add, adapt, and implement processes to meet the needs of both the client and the billing teams. 
• Determine staffing needs based on volume forecast, financial metrics, and decide on onshore vs. offshore work assignments. Present staffing plan at quarterly meetings. 
• Monitor FTEs on account(s) against revenue to ensure expense ratio meets company targets. 
• Oversee management staff and provide education and guidance as needed. 
• Analysis of process flows and Account Receivable status. 
• Monitor the daily activity and performance of all direct reports.  
• Work with Management team on monitoring and reporting performance trends to create plans to  improve performance for any staff not able to meet standards. 
• Attend client meetings to answer process or billing related questions and address any issues raised. 
• Provide direction to management staff on work task priorities.  
• Investigate outstanding aged accounts receivables to determine the steps needed to obtain payment and take appropriate actions. 
• Monitor electronic claim and payment transactions. 
• Other duties as assigned. 

Qualifications:

• Accounts receivable background strongly preferred 
• Four-year degree or similar level of experience 
• 5-10 years of experience working and managing onshore/offshore staff in a business environment 
• Excellent communication skills – both verbal and written 
• Ability to work effectively in collaboration with diverse groups of people 
• Positive experience in attracting, developing, coaching, and retaining high-performance team members 
• Ability to establish priorities and effectively communicate initiatives and objectives to staff 
• Demonstrated strong integrity, positive attitude, and goal-oriented initiative 
• Ability to juggle multiple tasks and shifting priorities 
• Proficient in using Microsoft Excel, Word, PowerPoint and other related software 
• Ability to maintain confidentiality