Service Engineer Level 1, Control Systems (Sign-On Bonus) (Relocation Assistance)

Description

 (Please read first) Application InstructionsTo be considered, please complete both steps:

1. Complete the Culture Index Survey by copying and pasting the following link into your web browser: https://go.cultureindex.com/p/8mAkDn4aFyUUl1Sd  
2. Submit your application – Click the "Apply" button at the end of this job description to officially apply for the role.

*Here at MSHS PPG, the Culture Index Survey is a key part of how we build high-performing, aligned teams. There are no right or wrong answers — it simply helps us understand your natural work style. It takes less than 10 minutes to complete and is a required step in our hiring process.  

Service Engineer Level 1 – Control Systems
Location: Mandeville, LA
Department: Service
Reports To: Service Manager
Work Type: Full-Time
Travel: Up to 75% (domestic & international), company vehicle provided
Direct Reports: None
Compensation: $30–$35 per hour (based on experience)
Bonus: $2,000 sign-on bonus
Relocation Assistance: Available

This Is More Than a Standard Service Role — It’s a Chance to Master Your Craft

This isn’t a routine service job. We’re looking for a Technical Expert—someone who thrives on mastering complex systems, has an obsessive attention to detail, and isn’t satisfied until every technical challenge is solved with precision.

If you’re driven to analyze, troubleshoot, and perfect your work, and you can perform under shifting priorities, deadlines, and pressures, this is your opportunity to work on high-impact projects across the globe. You’ll be trusted to adapt quickly, think critically, and maintain the highest technical standards—because at MSHS, our clients’ operations depend on it.

About the Role

As a Service Engineer Level 1 – Control Systems, you will be the technical service leader performing and leading MRO in the field. You’ll work independently or as part of a team, implementing processes and procedures for servicing company-supported products and equipment.

You’ll also be responsible for delivering top-tier customer service—both internally and externally—while ensuring that all tasks are completed to company standards. This role requires a professional who can balance hands-on technical execution with strong problem-solving abilities.

Key Responsibilities

• Perform in-house and field service tasks including installation, troubleshooting, testing, and maintenance of supported products and equipment. 
• Provide support for TAG, training, and system-level testing. 
• Understand basic component and systems-level functionality. 
• Identify, analyze, and repair product failures, ordering and replacing parts as needed. 
• Provide TAG support to determine and recommend which products or services best fit the customer’s needs. 
• Offer basic fault-finding assistance via phone and email for low-end controls.
   

Required Qualifications

We’re looking for someone with more than skills—we want precision, adaptability, and a drive for mastery.

• Recognized electrical or mechanical certificate from a trade school or military training institution or Associate Degree in a related field. 
• 0–2 years of experience in the field or a related area. 
• Knowledge of commonly-used concepts, practices, and procedures for electrical and mechanical engineering. 
• Ability to follow instructions and pre-established guidelines. 
• Ability to work under immediate supervision. 
• Analytical thinker with strong attention to detail. 
• Excellent verbal and written communication skills (English required, Spanish a plus). 
• Customer-focused, with strong interpersonal skills. 
• Willingness and ability to travel up to 75% domestically and internationally. 
• Must have a valid driver’s license (company vehicle provided).
   

Desired Qualifications

• Basic troubleshooting knowledge for electrical and mechanical systems. 
• Prior customer support or service experience.
   

Why Join Us?

MSHS is a trusted leader in service solutions for turbines and engines. In this role, you’ll work with a team that values technical mastery, precision, and customer trust. You’ll face complex challenges, expand your expertise, and make a measurable impact on systems that power critical operations worldwide.

Benefits Include

• $2,000 sign-on bonus 
• Relocation assi