Real Estate & Customer Experience Manager

Real Estate & Customer Experience Manager – Houston 

A day in the life 

As a Real Estate and Customer Experience Manager, you would be part of a Customer Experience Team (CET) that strives to provide best-in-class service to customers in our Houston Market. Our customer base is diverse and we’re looking for someone who enjoys working with the biggest names in e-commerce logistics and warehouse operations.  

Key responsibilities include: 

• Manage customer relationships by providing clear and accessible communication of terms, conditions, and responsibilities. Oversee move-in and move-out processes, perform inspections, and coordinate any necessary repairs or maintenance. 

• Coordinate vendor activities, communicate expectations, monitor performance, and hold vendors accountable to Prologis standards for safety, quality, responsiveness, and customer service. 

• Excellent written and verbal communication skills: ability to draft informative and succinct communications to customers; attain information during customer visits; and coordinate customer visits and events 

• Demonstrates ownership by proactively identifying issues, effectively prioritizing competing demands, following through on commitments, and driving timely resolution 

• Perceptive; anticipate customer needs to provide proactive solutions. 

• Ability to identify additional revenue opportunities by demonstrating an expert understanding of Prologis value-added products and services and aligning them to customer needs (Prologis Essentials, etc.). 

• Must be able to own and maintain strong, long-term relationships with portfolio of customers 

• Must be able to use technical tools (ex: Salesforce) to gather data/metrics and develop customer insights 

• Proficient in lease analysis and lease administration skills.  

• Highly developed negotiation and management skills to ensure safe/well maintained properties through competitively bid service agreements. 

• Strong financial reporting background to ensure budget and financial goals are met for the portfolio. 

Building blocks for success 

Required: 

• 5+ years of industrial/commercial real estate or equivalent experience preferred. 

• A valid driver’s license is required with the ability to travel to multiple properties.  

• Demonstrate a commitment to delivering proactive and responsive customer service, with a focus on meeting the diverse needs of all customers. 

• Must be able to work well with internal partners (leasing, accounting, construction etc.) as part of an integrated customer service team