Senior Manager, AI Workforce Strategy & Enablement - Evernorth Health Services - Hybrid

Role Summary 

The Senior Manager of AI Workforce Strategy & Enablement is a hands-on AI generalist responsible for operationalizing AI across the organization. This role acts as an embedded “AI SWAT team,” translating strategy into execution by coaching leaders and teams, deploying AI agents for high-impact use cases, managing a team of consultants, and driving AI-enabled automation across core product and operational areas. 

This role ensures AI adoption is coordinated, measurable, and value-driven.

Key Responsibilities 

1. AI Workforce Transformation & Enablement 

• Lead hands-on coaching for leaders and teams on AI tools, workflows, and agent collaboration 

• Help define and implement the future AI-enabled organizational model (human + agent teams) 

• Drive adoption of “agents as teammates” across priority functions 

• Develop playbooks, operating norms, and enablement materials for AI-ready teams 

2. Agent Development & Deployment 

• Design and build lightweight AI agents for high-value workforce and operational use cases 

• Partner with product, engineering, design, analytics, and clinical operations to identify agent opportunities 

• Rapidly prototype, test, and iterate agents that reduce manual work and increase throughput 

• Ensure agents are production-ready, governed, and scalable 

3. Core Product & Automation Oversight 

• Oversee AI automation efforts across 3–4 critical product areas (e.g., eligibility, analytics, clinical operations) 

• Coordinate across product, data, and operations teams to ensure automation delivers measurable impact 

• Track value metrics (time saved, cost avoided, quality improved) 

4. Consultant Team Leadership 

• Manage a team of AI consultants supporting workforce enablement and automation efforts 

• Set priorities, allocate capacity, and ensure consultant work aligns to strategic outcomes 

• Act as day-to-day owner of consultant execution, freeing senior leadership bandwidth 

5. Strategy, Storytelling & Innovation Support 

• Contribute to executive decks, AI roadmaps, and workforce transformation narratives 

• Support market scans, competitive analysis, and emerging AI capability assessments 

• Partner with leadership on new AI product concepts and innovation exploration 

Qualifications  

• Advanced degree in Business, Analytics, Computer Science, Human-Centered Design, Product Management, or a related field 

• Senior AI generalist with strong product, strategy, and execution instincts 

• 8+ years of product strategy experience 

• Experience building and leading product teams 

• Comfortable coaching executives and building agents themselves 

• Experience operating in ambiguity and high-change environments 

• Strong communicator who can translate technical AI concepts into business value 

• Bias toward action: builds, tests, iterates, ships