Referral Navigator (Intake Team) - (1) Biddeford and (1) Portland

Description

Are you an energetic and empathetic individual who thrives in a dynamic environment where you can make a real difference? Do you find fulfillment in problem-solving and connecting people with the right resources? If so, Alternative Wellness Services (AWS) is seeking two dedicated Referral Navigators to join our collaborative team in Biddeford or Portland!

This is more than a typical administrative role. As a Referral Navigator, you'll be at the heart of our clients' care journey, serving as a vital link to support and services. You'll engage directly with individuals seeking assistance, utilizing your strong communication and assessment skills to screen calls, conduct initial intakes, and determine the most appropriate services. You'll also be a key player in fostering seamless care coordination, collaborating closely with various interagency departments and community partners. This role offers a unique opportunity to leverage your expertise, especially for those transitioning from case management, within a focused, office-based setting.

AWS is deeply committed to investing in our employees' success and well-being. We offer a clear career path with three tiers of advancement in this role, providing ongoing opportunities to expand your skills and grow within our organization. At AWS, our staff are not just employees; they are valued and heard members of our team. We recognize that each individual plays a crucial role in our collective success. To demonstrate this commitment, we provide a comprehensive and enriching employee experience that includes:

• Generous Benefits: A robust package featuring a FREE health insurance option, good paid time off, and more.
• Employee Recognition: Multiple platforms for peer recognition, celebrating and acknowledging the contributions of our team members.
• Team Engagement: Regular paid agency gatherings and contests designed to foster camaraderie and a positive work environment.
• Unique Perks: Special incentives like an annual employee-of-the-year Free trip to Florida with an additional week of PTO, demonstrating our dedication to employee appreciation.

That's right—AWS genuinely cares about our employees, prioritizing your well-being so you're empowered to provide exceptional care to our clients.

Your Role Will Involve:

• Providing compassionate and efficient phone screenings to new clients, gathering detailed information to accurately assess their needs and service eligibility.
• Offering knowledgeable and empathetic guidance regarding AWS programs and services, empowering clients to make informed decisions about their care options.
• Managing calls with professionalism, empathy, and a client-centered approach, ensuring a positive and supportive first impression.
• Assisting with front desk reception duties, contributing to a welcoming, organized, and efficient office environment.
• Conducting thorough Behavioral Health Home (BHH) assessments, adhering to the scope of your MHRTC certification and contributing to effective, individualized care planning.
• Providing seamless transitional care coordination, collaborating with internal and external providers to ensure continuity of care.

What We're Looking For:

• A genuine passion for helping others and a deep commitment to providing high-quality, client-centered care.
• Exceptional interpersonal and communication skills, with a proven ability to build rapport, establish trust, and effectively communicate with diverse populations.
• Excellent organizational and time-management skills, enabling you to effectively manage multiple tasks, prioritize effectively, and maintain accurate records in a fast-paced setting.
• A collaborative spirit and a strong desire to work as an integral and supportive member of a dynamic team.
• An Associate's or Bachelor's degree in a related field (preferred).
• MHRTC certification or eligibility.

Why AWS is the Right Choice:

• Make a Meaningful Difference: Play a vital role in connecting individuals with the essential services and support they need to achieve their well-being goals and improve their lives.
• Advance Your Career: Take advantage of our tiered career path and ongoing professional development opportunities to expand your skills, knowledge, and expertise within the behavioral health field.
• Be Part of a Valued Community: Join a collaborative and inclusive workplace culture where your contributions are consistently recognize