GWIM Reg Sr Team Ops Mgr

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
 

Job Description:

The associate is part of a team that managers the vendor relationship, ensuring all KPIs are met, risk is mitigated, and performance stays in line with internal associates performing the same role.  As part of the vendor management team, associate will gain key knowledge on vendor management techniques, co- employment requirements, and interact with centralized vendor relationship teams. This team also works to expand the presence of the vendor within Consumer Investments and determining optimal solutions for vendor use to extend operational excellence. 

Ideal candidate is an experienced manager within Consumer Investments that has deep knowledge of our processes and procedures, platforms, products, risk requirements, partner relationships; and has prior success in driving performance and a world class client experience

Job code description: The associate manages a team of 20+ non-exempt, Series 7/66 registered Multi-Product Specialists involving high financial and regulatory risk exposure.

Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above

• Main point of contact for vendor operation managers and supervisors
• Participate in onboarding of vendor leaders
• Facilitate ongoing calibration sessions with vendor leaders and support staff to ensure consistency between vendor and LOB
• Provide peer mentoring and coaching of vendor supervisors to help facilitate leadership skills, knowledge, risk mitigation, and performance delivery
• Responsible for proactive vendor associate proficiency inspection and reporting, leveraged to close proficiency gaps
• Opportunity & Inclusion Champion: Creates an inclusive team where members are treated fairly and respectfully.
• Manager of Process & Data: Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement.
• Enterprise Advocate & Communicator: Delivers clear and concise messages that motivate, convey the “why” and connects contributions to business results.
• Risk Manager: Leads and encourages the identification, escalation and resolution of potential risks.
• People Manager & Coach: Knows and develops team members through coaching and feedback.
• Financial Steward: Manages expenses and demonstrates an owner’s mindset.
• Enterprise Talent Leader: Recruits, on-boards and develops talent, and supports talent mobility for career growth.
• Driver of Business Outcomes: Delivers results through effective team management, structure, and routines.

Required Qualifications

• Experienced manager within Consumer Investments with deep knowledge of Merrill functions, leadership techniques, and have successfully led teams for performance.
• Licenses 7,66 or 63, 9, 10

Skills:

• Customer Service Management
• Issue Management
• Performance Management
• Regulatory Compliance
• Risk Management
• Business Acumen
• Customer and Client Focus
• Problem Solving
• Attention to Detail
• Drives Engagement
• Result Orientation
• Strategic Thinking

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Pay Transparency details

US - MD - Hunt Vall