Patient Care Liaison - MSW - Full Time - Day

Job Title: Patient Care Liaison - MSW - Full Time - Day

 

• Serve as a liaison between patients and Primary Care Providers, outpatient services, inpatient services, and diagnostic testing centers. 
• Facilitates receipt of high quality, service-oriented patient care in primary and specialty practices, laboratory testing and diagnostic imaging centers, and ambulatory surgery.

• Advocates for patients who need assistance obtaining appropriate medical care.
• Facilitates timely access to primary care and specialty appointments, including in outreach to patients needing services related to preventive care and chronic disease management, including appointment reminders and arranging transportation.
• Facilitates timely access to diagnostic testing, such as laboratory testing, radiology imagining, and cardiovascular testing.
• Arranges timely patient visits for routine appointments and following hospitalizations and ED visits.
• Facilitates effective communication of findings and recommendations to patient and between providers following primary care and specialty appointments.
• In collaboration with the Care Manager, uses data reporting tools in the electronic medical record, other hospital information systems, and data provided by health plans to execute a reminder system for immunizations and preventive services.
• Directs non-English speaking patients to providers conversant in their preferred language or facilitate the use of translation services.
• Increases the availability of key clinical data (discharge summaries, laboratory tests results, etc.) at time of appointments, including contacting other hospitals and physicians to obtain results of care delivered at non-SLRHC facilities.
• Effectively consults with physicians, care managers, nurses, secretaries, and practice managers in responding to patient needs.
• Communicates with patients and family to keep them fully informed of the status of any complaints and their resolution.
• Provides medical records, consultation reports to referring physicians and outside agencies in a timely manner.
• Identifies underlying systems problems or obstacles to the delivery of high levels of customer service and participates in developing action plans to bring about necessary changes.
• Serves as a liaison with health plans, helping to maintain accurate provider patient panels and demographic information.
• Facilitates and navigates patient appointments and provide information for hospital admissions surgical procedures, and other inquiries to physicians and community groups as requested.
• Communicates consistently with managers to facilitate and expedite appointments. Contact manager to overbook appointments when the next available appointment is greater than 10 days.
• Communicates with patients and referring physicians to verify insurance and all demographic information in Eagle, IDX, and eCW for pre-registration and appointments.
• Completes registration information for all scheduled clinic appointments.
• Faxes clinical information to physician offices as needed/indicated.

• Bachelor Degree preferred.
• Fluency in Spanish strongly preferred.

 

Non-Bargaining Unit, BEP - Social Work - WST, Mount Sinai West

Strength Through Diversity

The Mount Sinai Health System believes that diversity, equity, and inclusion are key drivers for excellence. We share a common devotion to delivering exceptional patient care. When you join us, you become a part of Mount Sinai’s unrivaled record of achievement, education, and advancement as we revolutionize medicine together. We invite you to participate actively as a part of the Mount Sinai Health System team by:  

• Using a lens of equity in all aspects of patient care delivery, education, and research to promote policies and practices to allow opportunities for all to thrive and reach their potential.
• Serving as a role model confronting racist, sexist, or other inappropriate actions by speaking up, challenging exclusionary organizational practices, and standing side-by-side in support of colleagues who experience discrimination.
• Inspiring and fostering an environment of anti-racist behaviors among and between departments and co-workers.

At Mount Sinai, our leaders strive to learn, empower others, and embrace change to further advance equity and improve the well-being of staff, patients, and the organization.  We expect our leaders to embrace anti-racism, create a collaborative and respectful environment, and constructively disrupt the status quo to improve the system and enhance care for our patients. We work hard to create an inclusive, welcoming and nurturing work environment where all feel they are valued, belong and are able to advance professionally.<