Sr. Technical Account Manager

FreeWheel, a Comcast company, provides comprehensive ad platforms for publishers, advertisers, and media buyers. Powered by premium video content, robust data, and advanced technology, we’re making it easier for buyers and sellers to transact across all screens, data types, and sales channels. As a global company, we have offices in nine countries and can insert advertisements around the world.

Job Summary

FreeWheel is seeking a highly motivated and detail-oriented Sr. Technical Account Manager to join our FreeWheel Supply team. This role focuses on working with premium publisher partners to manage and optimize relationships within FreeWheel’s supply products, ensuring seamless utilization of our systems and efficient execution of programmatic and IO-based deals. The ideal candidate will have a strong understanding of media activation across direct IO, programmatic, audience and linear DAI environments. This person will also have excellent communication skills, direct technical troubleshooting experience, and the ability to analyze and interpret data to make strategic decisions.

Job Description

Core Responsibilities

• Act as a trusted expert in clients' business objectives for FreeWheel’s supply products, partnering with premium publisher partners to ensure optimal utilization and understanding of our systems.  
• Own the execution of strategies pitched and closed by the Supply Strategic Relationship Owner.  
• Proactively and reactively troubleshoot issues with deal delivery and performance across programmatic and IO-based deals.  
• Focus on tactical strategies to improve setup and performance of existing integrations and deals reducing the time from implementation/deal execution to transaction
• Monitor existing integrations and product usage to ensure smooth execution and act as a first line of defense against technical issues.
• Function as a a bridge/subject matter expert for internal teams, Supply Account Management, and external publishers as it relates to current setup and future projects.  
• Centralize performance feedback, document replicable solutions, and support cross-functional teams with best practices.  
• Provide weekly insights into supply performance to premium publisher partners, identifying trends and potential opportunities for additional yield.  
• Maintain the continued trust and confidence in FreeWheel’s supply products by delivering white-glove service inclusive of things like project tracking, feature request timing and similar.  
• Contribute to strategic account team meetings, promoting visibility and knowledge-sharing within the organization.  
• Collaborate with Product, Product Commercialization, and Supply Operations to support process rollouts and knowledge transfer.  
• Drive weekly account calls and lead office hours, providing training and support to publisher partners as needed.  
• Ensure compliance with internal workflows and operational benchmarks while mentoring junior team members.
• Act as a backup for the Strategic Relationship Owner during absences or peak workloads.
• Co-owns commercial relationships with a book of accounts with responsibility for account strategy, spend growth, upsells and renewals. 
• Develops and executes account plans based on a strong understanding of customer goals, both business and technical. 
• Uses knowledge about FreeWheel product offerings and data-driven insights to come up with joint solutions to achieve customer objectives; with a Linear DAI focus. 
• Leads compelling strategic business reviews to identify customer needs and drive growth opportunities. 
• Develops trusted relationships with key customer sta