Jobs and Careers
IN
Resident Advocate (On Call)
Insight HousingUnited Statesfull_timeVerifiedPosted 17 Oct 2025
💰 $50,000/yr
About the role
Compensation: $25/hour Hiring On Call Resident Advocates for the following shifts:-Day: 8am-4pm-Swing: 4pm-12am-Overnight: 12am-8am Company OverviewFor more than 50 years, Insight Housing has provided a comprehensive range of housing, food, and support services to help those in need move from homelessness into a safe and affordable home of their own. We serve in seven counties in the bay area - Alameda, San Francisco, Contra Costa, Solano, Sacramento, San Joaquin, and Amador County. We are proud of our team members who are very dedicated to our mission of ensuring everyone in our community has a home through supportive and sustainable housing solutions. Program Overview Dwight Way is a temporary shelter and offers homeless individuals a safe place to stay and support while they build income, skills, and seek permanent housing. Our women’s shelter (in operation since 1992). Position Summary Under supervision of the Program Manager, the Resident Advocate provides direct supportive services and supervision to homeless individuals in our women’s shelter. Responsibilities include client intakes, assisting with activities of daily living, HMIS data entry, assessing clients to determine barriers to housing, assisting with completing documents, and providing referrals to various community services including substance abuse treatment, CES housing navigation, mental health services, benefits advocacy and veteran’s services. Essential Duties and Responsibilities
- Establish and maintain clear and effective communications with clients, ensure that their needs are met. Practice active and empathetic listening.
- Maintain supervision of clients and shelter property at all times.
- Provide emotional support and counseling to clients.
- Provide information and referral to various resources as needed.
- Manage new client intake process- accept referrals from the Coordinated Entry System (CES); manage emergency one-night beds; ensure enrollment of each client in the Alameda County HMIS system; provide new client orientations including review of the Shelter Handbook with each new client.
- Create new client intake packets and client charts.
- Update North County HUB spreadsheet and shelter sign-in sheets daily.
- Provide supportive services including preparing and serving meals, stripping beds, cleaning and organizing, laundry, updating client housing board, restocking cleaning supplies and properly storing food following health and safety guidelines after serving meals.
- Assist clients with and enable them to manage activities of daily living including proper bathing and hygiene practices, maintaining room cleanliness, and completing various chores.
- Provide crisis intervention and advocate on behalf of clients as needed.
- Educate client on program and facility rules and procedures clearly. Ensure clients are following these rules and procedures in a consistent manner.
- Complete and file all paperwork (statistics or any other information requested by supervisor) in a timely and accurate manner.
- Review and update staff log and client communication log each shift and in accordance to established procedures.
- Provide accurate, timely, and complete transfer of program and client information to other staff as they begin their shift.
- Participate in program planning and policy development for all clients.
- Participate in promoting a safe, healthy, and clean working environment consistent with agency’s health and safety practices.
- Attend and participate in all meetings and trainings as assigned.
- Complete and submit timesheets in a timely and accurate manner.
- Work within the framework of Insight Housing’s Code of Conduct.
- Perform other tasks as assigned.
- High school preferred
- Ability to complete CPR/First Aid Training.
- Prior direct support experience with individuals experiencing homelessness, mental health, substance abuse or other social issues highly preferred. Lived experience will be va
Apply for this role
Generate a tailored application kit with a matched cover letter, interview prep, and CV highlights — in under 60 seconds.
Apply Now →Generate Application KitFree account required — sign up in 30s