Customer Support Technician

OUR ORIGIN STORY 🎂

In 2011 SkySlope started as an idea born at the kitchen table of our CEO, with just him and two others. Headquartered in Sacramento, California, we have since grown out of our previous 3 offices and many of our close to 150 employees are spread all across the United States. Those 150 employees support close to 300,000 users across 5,000 offices nationwide and now in Canada as well. Included in that is 8 out of the 15 largest Real Estate Brokerages in the nation.

But, despite being happy with what we’ve achieved we know that as industry leaders in our space there’s a lot of work left to be done. All of the growth and success that has happened is a result of us obsessing over building cutting edge software that makes the Real Estate world a better place. We know this only happens by hiring people who don’t just come up with out of the box ideas but hiring people who actually see those ideas through and bring them to life. As we’ve grown, we’ve been fortunate enough to hire plenty of people who possess that quality and realize it’s equally important to hire people who can pair that skill with empathy, collaboration, and a keen sense of urgency. If you’re looking to join a company where you can have real impact and surround yourself with an incredible team of people then look no further.

SKYSLOPE’S CORE VALUES 💪🏻

These are the principles that helped us get to where we are and they are the principles that will guide us to where we want to go in the future. You can apply them to your professional life, your personal life, to any business and any situation. In no specific hierarchy, our core values are:

Responding and resolving customer support tickets that come in via emails, live chats, and phone calls in a timely and professional manner, while building customer rapport

Contributing to the efficiency of the software support department, while also supporting their team members

Be a subject matter expert on the SkySlope platform and confidently resolve issues customers are having

Troubleshooting technical issues and maintaining strong communication with the customer throughout the process

Identifying, testing, and escalating websites issues to QA as necessary

Using down-time when there are no open or incoming tickets to complete File Recs from the service queue, or completing other tasks assigned by Department Leadership or Management

Maintaining a fluctuating volume of incoming tickets/supporting other team members as volume varies

Experience providing a high level of customer service, preferably in a technology environment or call center

Experience multi-tasking multiple responsibilities

Experience with both Microsoft and Mac platforms

Experience using a variety of different web browsers

Ability to type 40+ WPM

Excellent written and verbal communication skills

Excellent teamwork skills