Front Office Medical Receptionist

Job Duties and Responsibilities:

•         Cordially greet all patients, vendors, and visitors.

•         Maintaining the patient lobby in a clean orderly manner throughout the day and re-stocking patient brochure racks.

•         Financial chart prep and robust confirmation processes and procurement of relevant documents from outside sources to facilitate scheduled appointment.

•         Register all patients in Electronic Health Record and ensure correct patient forms are completed and /or updated.   All demographic data collected and inputted into Electronic Health Record

•         Assess/certify patients identified as Private Pay or state program only benefits for the AVH one month duration Sliding Fee Scale.   After initial certification process complete, patient will be scheduled with Patient Financial Services Department for six-month certification one year certification

•         New certification and re-certifying eligible patients for Family Pact, Every Woman Counts, Gateway, and Presumptive Emergency Medi-Cal Programs prior to patient intake.

•         Calculate and collect patient co-pays, deductibles, share of costs, and private pay fees.

•         Changing patient status in appointment card to include arrival, ready, no- show, rescheduled and cancelled appointments. 

•         Scheduling appointments for new and current patients with the patient’s Primary Care Provider.

•         Balancing cash drawer at the end of each shift per established procedure and reporting of any discrepancies in cash receipts immediately to supervisor.

•         Managing appointments throughout the day to keep schedules filled and facilitate AVH quality goals

•         Participating in assigned team huddles

•         Other duties as assigned.

Requirements

Education/Licensing/Training:

·         High School Diploma or Equivalent.

Knowledge, Skills and Experience:

·         Ability to read, write, and communicate in the English language.

·         Ability to read, analyze, and interpret medical reports, technical procedures, and governmental regulations.

·         Ability to calculate figures and amounts such as discounts.

·         Ability to solve practical problems and deal with a variety of concrete variables.

·         Ability to interpret a variety of instructions furnished in written, oral diagram, or schedule form.

·         Basic computer skills.

Personal/Relationships/Behavior:

·         Displays cheerful demeanor and makes positive comments when on duty.

·         Refrains from participation in harmful gossip, dysfunctional group interactions, and divisive behavior.

·         Displays courteous and professional behavior in all interactions with the public.

·         Works cooperatively with other staff members.

·         Displays flexibility in accepting, changing, or carrying out assignments.

·         Adheres to dress code expectations, including fragrance-free requirements.

·         Displays sensitivity in a multicultural environment.

·         Maintain patient and organizational confidentiality.

Physical Demands:

·         Standing/Walking: Up to 90% of the workday consists of stand/walking on tile and cement floors while performing duties.

·         Sitting: Up to 20% of the workday may be spent sitting answering the telephone.

·         Lifting: Lifting may include up to 25lbs. in moving equipment or assisting disabled patients. 5% of the day involves lifting requiring a full range of motion.

·         Carrying: Up to 25% of the day may include carrying objects weighting up to 10lbs., this may include carrying charts and equipment.

·         Pushing/Pulling: Up to 5% of the day may require pushing or pulling equipment, drawers, and carts.

·         Climbing: No more than 1% of the time may include climbing one flight of stairs.

·         Balancing: Up to 1% of the time may be required to use a footstool in retrieving supplies.

·         Stooping/Kneeling: Up to 5% of the workday is spent stooping or kneeling to open drawers and gathering equipment.

·         Bending: Up to 25% of the workday may be spent in bending at the waist picking up charts and supplies.

·         Reaching/Stretching: Up to 3% of the time may require or stretching to retrieve equipment or medications on shelves.

·         Handling: Hand and wrist movement is required 50% of the workday.

·         Fingering: Up to 50% of the workday involves typing in the computer, receiving and sending messages.

·         Feeling: Normal tactile feeling is required to perform all job duties.<