911 Operator - Fire Department

Salary Range: $52,875.00 - $64,063.00 ANNUALLY

Our Benefits                                       

The city offers a comprehensive benefits package which includes medical, prescription drug, dental, vision, optional life, AD&D, and FSA plans. This office also supplies wellness programs, support groups, and workshops. You can learn about our benefits here: https://humanresources.baltimorecity.gov/hr-divisions/benefits

Get to Know Us 

Welcome to the City of Baltimore! Experience the reward of a fulfilling career and enjoy the added element of excitement in a vibrant, diverse atmosphere. The City of Baltimore offers limitless opportunities to help drive social impact, both on the job and in the community, while serving its citizens. Join us in making Baltimore a great place to live and work. In the City of Baltimore, we hire great people and provide them with the skills and opportunities to grow toward their career aspirations. If you are looking for a career change or interested in learning more, explore our opportunities and benefits plans. We are excited to have you as a part of the City of Baltimore Team!

CLASS DEFINITION

A 911 Operator operates emergency telephone equipment and answers emergency 911 telephone calls for assistance from the general public. The work of this class involves no supervisory duties or responsibilities.

Incumbents receive moderate supervision from a technical superior. Employees in this class work a rotating shift including weekends and legal holidays. Work is performed in an office where there are few hazardous conditions but where high mental pressure and stress may be encountered at times. Work requires minimal physical exertion.

MINIMUM QUALIFICATIONS

On or before the date of filing the application, each candidate must:

EDUCATION: Have graduated from an accredited high school or possession of a GED certificate.

                                                                    AND
EXPERIENCE: Have one year of experience in public contact work.

                                                                     OR

NOTES (EQUIVALENCIES): Have an equivalent combination of education and experience. 

LICENSES, REGISTRATIONS AND CERTIFICATES: Employees hired after June 1, 2011, into this class must obtain and maintain certification as an Emergency Medical Dispatcher and Emergency Fire Dispatcher through the certification body used by the Baltimore City Police Department as a condition of their continued employment.

In the event of changes in the standards of certification requirements, current employees in this class must maintain required certifications as an Emergency Medical Dispatcher and Emergency Fire Dispatcher as a condition of continued employment with the Baltimore City Police Department.

NOTE: Candidates for positions in this class will be fingerprinted and must undergo Federal, State and Local fingerprint checks and a background investigation.

Candidates must pass physical, psychological and drug tests.

Competency in keyboard accuracy and speed may be examined at time of interview.

**APPLICATION DEADLINE: Please submit your application no later than 12:00 AM on the closing date to be eligible for consideration. 

KNOWLEDGES, SKILLS AND ABILITIES

• Knowledge of the practices and procedures of computerized data entry.

• Ability to deal with the public effectively, tactfully and calmly in emergency situations.

• Ability to speak clearly and concisely in English.

• Ability to exercise tact, diplomacy and sound judgement in dealing with emergency situations.

• Ability to record data accurately within limited time periods.

• Ability to operate computer terminals and keyboards.

• Ability to type or key stroke with speed and accuracy.

Background Check                                        

NOTE: Those eligibles who are under final consideration for appointment will be required to authorize the release of criminal conviction information.

Probation 

All people, including current City employees, selected for this position must complete a mandatory six-month probation. 

Eligibility 

Qualified candidates will be considered for vacancies as they arise, for a period of at least six months. The decision of the Director of Human Resources with respect to acceptable minimum qualifications is final.