Manager, Services Portfolio

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI.

What is The Role:

As our organization continues to grow and adapt to an ever-evolving market, the ability to deliver innovative and high-value service offerings is critical to maintaining a driven edge and meeting the needs of both our sales teams and customers. To drive this forward, we are seeking a dedicated Manager, Services Portfolio to take ownership of our services portfolio, ensuring alignment with market demands, client needs, and interpersonal strategy. This role is pivotal in refining our existing offerings while driving the development and successful rollout of new, impactful services!

What You Will Be Doing:

Service Offering Development:

• Collaborate with specialists and lead service offerings, from market research to implementation, ensuring alignment with company strategy and customer needs.
• Continuously evaluate and improve the services portfolio, tracking critical metrics (i.e. services global booking target attainment, portfolio growth, and services attachment rates) to measure success and adjusting to market trends.
• Package services into clear, compelling value-driven offerings and collaborate with marketing and sales for effective positioning.
• Build positive relationships with internal and external team members to ensure alignment and meet their needs.

GTM Integration:

• Develop and implement go-to-market (GTM) plans for new service offerings, including pricing, positioning, and launch strategies. Continuously supervise GTM performance and refine approaches as needed.
• Develop marketing content such as one-pagers and presentations to market and sell service offerings.
• Integrate service offerings and value propositions within comprehensive sales and marketing programs and strategies.

Enablement:

• Develop and deliver training and enablement materials to internal services and sales teams to improve customer engagement and drive adoption of service offerings by improving their understanding of service value propositions and technical aspects.
• Participate in internal meetings to share announcements and provide enablement sessions across the field organization.

Technical Writing:

• Craft clear, concise, and comprehensive documentation that effectively explains intricate technical concepts and procedures to both technical and non-technical audiences, ensuring that all collaborators can readily understand the information presented.
• Distill sophisticated technical information into digestible formats, using plain language, visual aids, and analogies as needed to bridge the gap between technical guides and those with limited technical knowledge.

What You Will Bring:

• 8+ years of professional services, consulting or related field.
• 3+ years of experience in service portfolio development
• Confirmed experience in developing, managing, and refining service offerings within a fast-paced, multifaceted environment.
• Strong critical thinking and analytical skills, with the ability to translate market demands and customer feedback into actionable service development plans.
• Outstanding teamwork and relationship-building skills to engage cross-functional teams, collaborators, and clients optimally.
• Proven ability to create compelling, customer-focused service packages and messaging that drive adoption and value.
• Expertise in go-to-market strategies, including pricing, positioning, and launch planning, with a results-oriented attitude.
• Excellent communication and presentation skills, with the ability to enable and train sales teams to articulate service value propositions confidently.
• Ability to travel 25% of the time, as required.

Bonus Points:

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