CalAIM Program Manager

Description

Lutheran Social Services of Southern California began in December 1944 when a group of Lutheran congregations in San Diego came together to discuss how to better assist families in need. They began discussing how to form a Welfare Commission. Their vision

expanded when they came together with another group of Lutheran congregations in Los Angeles having the very same conversation. Lutheran Social Services of Southern California was officially incorporated in 1946 as a 501(c)(3) non-profit social service agency. The mission has stayed true to its earliest beginnings, to be a servant to those in need. Today LSSSC serves thousands of individuals and families throughout Southern California with over 40 diverse programs/services at 14 distinct locations. We are part of the Lutheran Services in America (LSA) network and strive to serve those in need with dignity and respect.

Lutheran Social Services of Southern California’s Mission: Ignited by faith, we live out God’s Love by embracing, equipping, and

empowering vulnerable people in Southern California.

Job Summary:

SUMMARY: Under the leadership of the Clinical Senior Director, the Program Manager is responsible for program

operations and personnel. This position develops and implements program services that provide quality of care and

effective services to individuals and families. The Program Manager collaborates with the Clinical Senior Director and

the CalAIM Programs’ Regional Director to establish program budgets and ensure that the programs operate within

budgets, and in compliance with guidelines and policies. This position will build and supervise a staff team and

provide training and guidance to effectively provide quality services to under resourced individuals, families, and

communities.

Essential Duties and Responsibilities include:

· Ensures that delivery of program services are aligned with LSSSC's vision, mission, and values.

· Provides effective leadership of their team’s operations.

· Reviews and adheres to work scope for each program according to contract guidelines.

· Develops program work plan and standard operating procedures as appropriate.

· Provides their staff with ongoing supervision, support, and training.

· Manages crisis intervention responses and involves clinical staff as appropriate.

· Coordinates the recruitment, hiring, training, development, and evaluation of staff.

· Provides back-up of staff positions as needed.

· Collaborates and works in conjunction with other CalAIM Program Managers, Senior Program Managers and Regional Director.

· Engages stakeholders in program development and enhancement activities.

· Oversees the data entry process.

· Tracks program enrollments and activities, working with the Finance Dept. to ensure accuracy for all billing data.

· Supports and participates in program audits and conducts Quality Assurance and Utilization Reviews of program services.

· Assists in program management and budgetary planning and reports as well as other related compliance reporting. 

· Collaborates cross departments to apply for/renew grants and funding sources to support capacity building and program operations. 

· Represents LSSSC at CalAIM program conferences, trainings, and related meetings in San Bernardino County. 

· Cultivates partnerships with local providers and/or funders to provide services for the community. 

· Assures compliance with confidentiality and HIPAA Privacy Rules. 

· Supervises the ordering of supplies and equipment. 

· Other duties may be assigned. 

Competencies: To perform the job successfully, an individual should demonstrate the following competencies: 

· Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics. 

· Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments. 

· Interpersonal - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things. 

· Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. 

· Written Communication - Writes clearly and informatively; Edits work for spelling and gram