Housing Program Assistant II

Job Posting Title:

Housing Program Assistant II

Department:

Housing Department

Location:

2400 Wellesley Dr NE

Pay:

$ 22.13 per hour

Close Date:

August 1, 2025

Employees at Bernalillo County enjoy the ability to team up with each other to build a high quality of life for our county residents, communities, and businesses. In addition to being an organization with a strong focus on work-life balance, building a culture of flexibility, learning, and belonging the County offers many benefits. Employees of Bernalillo County enjoy many thoughtful rewards such as, but not limited to generous leave accruals; career development opportunities; remote & flex-work options as appropriate; longevity pay; education assistance program; health benefits; lucrative retirement; and so much more.

Housing Program Assistant II will under supervision, interview applicants, issue vouchers, and maintain records plus other tasks in the support of the rental housing subsidy programs.

DUTIES AND RESPONSIBILITIES

• Interview program applicants and participants to obtain information needed to complete application documents or annual/interim re-certification processes.
• Collect rents and coordinate record keeping and deposits with the fiscal staff.
• Assists with follow up on complaints in both public housing and Section Eight subsidized housing and work with relevant program employees to correct.
• Research and interpret Section Eight and Public Housing Standard Regulations and explain the standards and procedures to applicants, tenants and landlords.
• Maintain and update all tenant files and other records of both public housing and rent-subsidy programs.
• Provide team leadership for Housing Program Assistant I staff.
• Provides administrative support as needed.
• Composes correspondence as needed.
• Responds to emails and phone calls.
• Maintains confidentiality of all persons served.
• Perform other job related duties as required or assigned.

*The above information on this job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of all employees assigned to this job.

MINIMUM QUALIFICATIONS

• High school diploma or GED.
• Four (4) years work experience and/or post-secondary education utilizing writing skills, use of a computer for record keeping and word processing, file management and interaction with the public.
• One (1) of the four (4) years experience must be as a housing program assistant.
• Must possess certification/education in the following skill sets;
• Correctly determine family eligibility for the HCV Program.
• Perform required occupancy activities for families participating in the HCV Program.
• Calculate rent for families participating in the HCV program.
• Certificate of completion in an eight (8) hour customer service course.
• Proficiency in information systems and accuracy in data entry and retrieval of information is required.
• Knowledge of record keeping, word processing, file management and standard office procedures and policies.
• Ability to interpret Section Eight Housing subsidy eligibility standards.
• Ability to communicate effectively in both oral and written English.
• Ability to establish and maintain effective relationships with supervisors, co-workers, and the general public.

ADDITIONAL REQUIREMENTS

• Employee must comply with the safety guidelines of the County.
• This position is safety sensitive. Employment is subject to a pre-employment and random drug testing in accordance with all terms and conditions of federal and state rules and regulations regarding alcohol and/or drug testing.
• Employee must complete required FEMA training(s) as assigned to position.
• Employee must have a valid New Mexico driver’s license by employment date and maintain a valid NM driver’s license while employed in this position.

WORKING CONDITIONS

• Duties are performed indoors.
• Indoor duties are performed in both temperature controlled and non-temperature-controlled environments.
• Indoor duties are performed on an even dry surface, which may be carpeted or tiled.
• Indoor duties may require climbing and descending staircases.

EQUIPMENT, TOOLS, AND MATERIALS

• Equipment typically used in the performance of office duties include telephone, computer terminal, computer printer, computer keyboard, photocopy