ServiceNow Business Analyst

ServiceNow Business Analyst

Location: Pella, IA (hybrid) or Remote

About the Role

We are looking for a ServiceNow Business Analyst to join our IT team to drive the evolution of our ServiceNow platform. In this role, you will act as the liaison between business stakeholders and technical teams, ensuring that solutions align with organizational goals and deliver measurable value. If you thrive on problem-solving, process improvement, and enabling technology to work smarter for people, this is the role for you.

What You’ll Do:

• Analyze & Gather Requirements
  • Partner with business units to understand needs and translate them into actionable requirements.
  • Conduct workshops and interviews to define workflows and process improvements.
• Optimize ServiceNow
  • Identify opportunities to enhance ServiceNow modules (ITSM, HRSD, CSM, etc.).
  • Recommend and implement platform configurations and enhancements.
• Document & Communicate
  • Create clear documentation, including business requirements, process flows, and user stories.
  • Serve as the communication bridge between developers, testers, and stakeholders.
• Test & Validate
  • Support user acceptance testing (UAT) and regression testing efforts.
  • Ensure delivered solutions meet business expectations.

• Documentation, Testing & Support

  • Support user acceptance testing (UAT) and regression testing efforts.
  • Create and maintain clear documentation, including business requirements, process flows, user stories, and test plans.
  • Oversee user acceptance testing (UAT) and ensure solutions meet business expectations.
  • Develop training materials and deliver user training sessions as needed.

What We’re Looking For:

• Bachelor’s degree in Information Systems, Business Administration, or related field.
• 5+ years of experience as a Business Analyst, with at least 3 years focused on ServiceNow preferred. Open to all levels of experience.
• Strong understanding of ServiceNow modules such as ITSM, CMDB, and Knowledge Management.
• Experience with Agile/Scrum methodologies.
• Demonstrated ability to lead strategic projects, influence stakeholders, and drive platform adoption.
• Excellent analytical, problem-solving, and communication skills.
• Experience with ServiceNow Performance Analytics and reporting tools.
• ServiceNow certifications (CSA, CIS-BA) are a plus.

About Pella Corporation

As the #1 most-preferred national window and door brand by homeowners across the country, Pella Corporation leads the industry in innovation and design. Founded in 1925, today the Pella Family of Brands encompasses a robust product offering sold and installed through various channels. We are a growing, privately owned company with 20 manufacturing locations and over 10,000 team members in the U.S. and Canada. Pella is consistently recognized as a great place to work by Newsweek, Forbes and Glassdoor, having most recently been named to America’s Greatest Workplaces for Diversity by Newsweek in 2024, as well as Forbes' 2024 Best Employers for Women and Best-In-State Employer in Iowa. We have also received numerous accolades for innovation and design, including Fast Company’s Best Workplaces for Innovators in 2024 and Most Innovative Manufacturers for 2022 and 2023.

At Pella, our team cares deeply, learns continuously and achieves results that go beyond. We encourage creative thinking that seeks out and includes diverse perspectives. And we empower you to do the work you’re most proud of — that’s why we offer individualized talent development plans, cross-functional experiences and opportunities for career advancement through personal and professional development.

With talent just like you, we are imagining, building and fighting for a brighter future for generations to come. Ready to find a career that sparks your passion?