Employment Type:

Full time

Shift:

Day Shift

Description:

REMOTE: Position allows for work from home/remote opportunity.
Position works the 9:30am to 6pm shift Monday-Friday EST
Hourly pay range: $18.83 - $28.25

Serves as the first point of customer contact in the HR Service Center environment for support and resolution of HR inquiries for all Trinity colleagues, OTE functional areas and vendors. Work activities include, but are not limited to processing of colleague position status change requests, tuition reimbursement applications, audit of HR transactions, telephone support and various HR administrative work as assigned. May investigate and resolve general issues related to HR processes and procedures and assist via telephone and e-mail

Works under the supervision of the Contact Center Phone and Live Chat Manager.

Maintains strict confidentiality of data and information. Possess the ability to handle sensitive information with tact and discretion. Initiates the workflow for the department by creating and assigning cases to functional areas within the HR Service Center, which includes the Contact Center, Administration, Leave Administration, and Onboarding via Case Management System.

Works under the supervision of the Manager, utilizes knowledge of Health and Welfare, FMLA, Workers Compensation, I-9 regulations, open enrollment, JCAHO, and other related laws/procedures to prioritize and escalate colleague inquires to the functional areas in the HR Service Center.

Identifies and classifies employee documents utilizing forms mapping tools and established departmental procedures. Operates data capture technology to extract and import digitized documents into document management system.

Assists other functional areas of the HR Service Center and the organization for open enrollment, benefit eligibility, leaves of absence, employment data changes, workers compensation, performance reviews, licensure reviews, etc.

May participate in projects, such as discovery and implementation of document administration for supported RHM's and includes coordination and timing of communications, report generation and presentation to HR management.

Uses critical thinking skills while meeting established weekly performance metrics and creating minimal errors. Managers daily workload and contributes to the overall performance of the team.

Other duties as needed and assigned by the manager or HR Rep Senior.

a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior.

MINIMUM QUALIFICATIONS

Must possess a comprehensive understanding of Human Resources, Benefits, Payroll, Annual Enrollment, Leave Administration, HRIS, process integration and Contact/Service Center operations. Subpoena and file request previous experience preferred. A High School diploma with two (2) years of experience in an HR administrative or customer support role in a high volume work environment is required or an equivalent combination of education and experience.

Proficient knowledge of HRIS, HR processes and the downstream impact of transactions to benefits, pay, and other areas required. Familiarity with PeopleSoft, and Kronos time and attendance, Case Management system is preferred.

Demonstrated decision making skills. Excellent communication skills, including strong listening and comprehension skills, and excellent human relations and interpersonal skills. Strong analytic, problem solving, judgment, critical thinking, and conflict resolution skills. Flexibility and ability to manage competing tasks of differing priorities.

Ability to effectively interact and successfully represent the Department with higher level managers, other various departments, functional areas and Health Ministries.

Demonstrated proficiency in MS Office Suite.

Must be comfortable operating in a collaborative, shared leadership environment.

Must possess a personal presence that is characterized by a sense of honesty, integrity and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goa