Manager, Advancement Operations

Reporting to the Director for Institutional Advancement, Alum Relations and Individual Giving, the Manager of Advancement Operations will be primarily responsible for the day-to-day management of the OIA database and gift administration assuring high quality, consistency and accuracy of all related information.

Under general direction, coordinates and conducts database mining that provides information to support and enhance decision-making, strategic planning and outcomes assessment for the OIA department and/or other internal staff. Interfacing with all members of the OIA team he/she ensures timely and comprehensive data collection and input, performing data extraction, reporting and prospect research as required. 

This position is solely responsible for providing accurate and timely internal and external gift management and information. 

Further responsibilities include, preparing and leading monthly reconciliation meetings with the finance team to ensure fundraising metrics align with the ledger, overseeing regular prospect management meetings to assist gift officers in maintaining active portfolios, and working with the Director for Institutional Advancement, Alum Relations and Individual giving to devise and implement data tracking and enrichment programs to measure and improve alum engagement.  

 

Education/Experience: 

• This position requires a Bachelor’s degree supplemented with five years of related experience, including an expert knowledge and application of Raiser’s Edge database and Microsoft Office suite of programs. Experience with PowerBI and SalesForce is appreciated. A demonstrated hands-on approach and experience with databases, analysis and reporting is foundational to the success of the Manager. Not only is retrieving and manipulating data crucial for this role, but the incumbent needs to excel when interpreting data and translating data into actionable insights. The Manager must be highly motivated, self-starting, and a detail-oriented team player who performs well in a dynamic, fast-paced environment. 

 K/S/A 

• Works independently to deliver high quality reporting after thoroughly verifying the results of data 
• Displays superior communication skills in working with technical and non-technical users, developing and maintaining collaborative relationships among all levels of an organization 
• Demonstrates strong organizational skills including an ability to manage multiple tasks simultaneously, establish priorities, exercise good judgment, meet or exceed deadlines, and ensure issues are resolved in a timely manner 
• Functions collaboratively as part of a fast-paced, donor-oriented team, performing effectively as an independent producer under broad management direction, and demonstrates a willingness to support the team on all levels to get the job done 
• Maintains a high degree of donor satisfaction through timely acknowledgements and effective dealings with the University’s external constituency 
• Enhances and maintains a depth of expertise in data understanding, data mining, business processes and reporting as well as understand the data needs of users and produces reports 
• Demonstrates proficient writing abilities  
• Is well organized with the ability to meet or exceed deadlines  
• Maintains confidentiality  

 

Essential Duties & Responsibilities:  

Gift Processing 

• Enters and tracks all pledges, gifts and proposals in the Raiser’s Edge database 
• Manages pledge reminder process to ensure pledge fulfillment 
• Manages monthly reconciliation and forecasting process of cash gifts/pledges and previous fiscal year receivables, working closely with the Finance team 

Donor Relations 

• Acknowledges individual, corporate, foundation and in-kind contributions in a timely manner 

• As needed, composes gift recognition and acknowledgement letters 
• Manages tribute donations and payroll deduction process 
• Creates and issues annual giving statements to donor population 
• Assist with the writing and design of stewardship reports 
• Manages pledge contracts 
• Responsible for recognition signage and plaquing 
• Prepare stewardship impact reports for donors 

Database Management 

• Performs routine audits of data, making corrections and additions as needed 
• Creates policies and procedures manuals for data entry and ensures compliance across staff, training users on proper data input and extraction 
• Manages user security to ensure proper entry and protection of data 
• Performs systems maintenance in conjunction with Blackbaud standards 
• Designs and develops