Senior Technical Trainer (Montreal, Canada or Greater Boston or Vermont)

About Power Factors:

Power Factors is a software and solutions provider leading the next generation of clean energy with Unity, one of the most extensive and widely deployed renewable energy management suites (REMS) in the market. With over 300 GW of wind, solar, and energy storage assets managed worldwide across more than 600 customers and 18,000 sites, Power Factors manages 25% of the world’s renewable energy data.

Power Factors’ Unity REMS supports the entire energy value chain, from monitoring and controls to market analytics. The company’s suite of open, data-driven applications empowers renewable energy stakeholders to collaborate, automate critical workflows, and make more informed decisions to maximize asset returns. Energy stakeholders receive end-to-end support, including solutions for SCADA & PPC, centralized monitoring, performance management, commercial asset management, and field service management.

With deep domain expertise, AI-powered insights are delivered at scale so businesses can optimize assets, unlock growth, and make smarter decisions as the world rapidly transitions to clean energy. Power Factors fights climate change with code.

* Outside China and India 

Position Summary:

We are seeking a motivated and technically skilled Technical Trainer to join our Learning Services team. This individual contributor role will be primarily responsible for delivering high-quality technical training to our North American customers. The Technical Trainer will play a critical role in enabling customers to maximize the value of Power Factors' software solutions by building competency and confidence through engaging, effective training sessions.

Key Responsibilities:

• Deliver instructor-led training (both virtual and on-site) for customers on Power Factors flagship software products.
• Customize training sessions to address customer-specific use cases, workflows, and business needs.
• Collaborate with subject matter experts (SMEs), product managers, and customer success teams to maintain accurate and current training content.
• Provide feedback to the curriculum development team on content improvements based on real-time classroom experiences.
• Assist with the development of learning paths, persona based training, and overall customer training strategy.
• Stay up to date with product releases, new features, and industry best practices to ensure training remains relevant.
• Assist in developing training labs, scenarios, and hands-on exercises that reinforce key concepts.
• Act as a customer advocate by gathering feedback and identifying additional enablement opportunities.
• Support the development of certifications and competency-based assessments.
• Maintain excellent customer satisfaction scores and continuous improvement of training delivery.

Qualifications:

• Experience with renewable energy technologies (such as SCADA, REMS, APM) or similar electrical engineering technologies is a significant plus
• 5+ years of practical experience in technical training delivery, preferably in a technical B2B SaaS environment.
• Demonstrated ability to explain complex technical concepts to diverse audiences with varying technical backgrounds.
• Experience with elements of instructional design and development of learning paths
• Outstanding communication and presentation skills, both in-person and virtually.
• Experience with learning principles and learning technologies.
• Proficiency with learning management systems (LMS), e-learning platforms, and remote training tools (e.g., Zoom, Teams, Webex).
• Willingness and ability to travel across North America up to 25% as needed.
• Bachelor's degree in a related field preferred.

 

WHY JOIN US

 

By joining the Power Factors team, you’ll be part of a dynamic group of innovative and driven individuals dedicated to making a positive impact. Every day, your work will directly contribute to advancing clean energy solutions and supporting global sustainability initiatives. Our culture runs deep and shows up in how we work together - committed, conscientious and collaborative. With many opportunities for professional growth, Power Factors is here to support your development as we lead