FS&T Change & Communications Sr. Manager

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:

Strategy & Corporate Development

Job Sub Function:

Change Management

Job Category:

Professional

All Job Posting Locations:

New Brunswick, New Jersey, United States of America, New Jersey (Any City), Pennsylvania (Any City)

Job Description:

Johnson & Johnson is recruiting for a FS&T Change & Communications Sr. Manager to be located in New Brunswick, NJ. We are also open to candidates working from any of our locations across New Jersey or Pennsylvania.

The FS&T Change & Communications Senior Manager leads a portfolio-wide change management and communications strategy across the J&J ERP Strategy and Operations transformation roadmap. Building on the Central Finance (CFIN) foundation, the ERP Strategy & Operations portfolio includes a number of a multi-year SAP S/4HANA transformation initiatives designed to harmonize financial records and optimize transaction processing. In this role, you will engage global senior leaders as co-authors of our change story, ensuring engagement and organizational readiness of impacted stakeholders, architecting a seamless end-user experience, and driving sustainable adoption by embedding new behaviors and capabilities across the organization.

As our chief storyteller of strategic change, you’ll craft and drive a unified change management and communications strategy that places the end-user front and center. You’ll sit alongside senior stakeholders to co-author and co-manage a compelling change vision, map stakeholder impacts like narrative arcs, and design leader engagement plans that build readiness, secure executive buy-in, and turn resistance into momentum. Every message, workshop, and forum becomes a chapter in our transformation story—guiding audiences from uncertainty to confidence and adoption.

Drawing on proven change methodologies and real-time feedback, you’ll script clear and consistent messaging and communications, playbooks, and digital adoption experiences that shepherd employees into new ways of working. In close collaboration with the FS&T Training Strategy Director and Communications & Program Deployment teams, you’ll weave together learning interventions, engagement tactics, and adoption dashboards—ensuring each initiative unfolds as a simple, engaging, and effective episode that empowers our people to thrive in a fast-paced transformation.

• Develop and execute a unified, portfolio-level change management and communications strategy that aligns with the finance transformation vision.
• Partner with executive sponsors and cross-functional leaders to co-create change objectives, define roles and responsibilities, and secure ongoing leadership commitment.
• Conduct comprehensive stakeholder and impact assessments; map end-user journeys to uncover adoption barriers and identify targeted intervention points.
• Design and deploy crisp, tailored change tools, multi-channel communications, and messaging that resonate with diverse audiences and motivate action.
• Lead leadership engagement programs, including coaching senior leaders and change advocates on effective change leadership practices to foster ownership and accountability.
• Collaborate closely with training and deployment teams to integrate learning interventions, digital adoption platforms, and reinforcement tactics that ensure end-user readiness.
• Establish and monitor change metrics, feedback loops, and interactive dashboards to measure adoption, proficiency, and user satisfaction; iterate strategies based on real-time insights.
• Facilitate change governance forums, steering committees, and champion networks to maintain transparency, surface risks, address resistance, and synchronize delivery across all initiatives.

Qualifications:

• Minimum of a Bachelor’s Degree is required
• Minimum of 7 years of Change Management and Communications experience is required, within a large-scale, transformational business environment, with Finance transformation experience preferred
• Thorough understanding of change management and delivery methodologies and tools
• Exce