Senior Claims Advocate - Team Lead

Come join our team!

There are many reasons why EPIC Insurance Brokers & Consultants has become one of the fastest-growing firms in the insurance industry. Fueled and driven by capable, committed people who share common beliefs and values and “bring it” every day, EPIC is always looking for people who have “the right stuff” – people who know what they want and aren’t afraid to make it happen.

Headquartered in San Francisco and founded in 2007, our company has over 3,000 employees nationwide. With locations spread out across the U.S., our local market knowledge and industry expertise helps support our clients' regional and global needs. We have grown very quickly since our founding, and we continue to see growth and success thanks to our hard-working and growth-minded employees. 

Our core values are: Owner mindset, Inspire trust, Think big, and Drive results. If these values and growth align with what you're looking for in your next career? Then consider joining our amazing team!

 

JOB OVERVIEW:

We are seeking a highly experienced Senior Claims Advocate with expertise in both workers’ compensation and liability claims to lead a team and deliver exceptional claims management, strategic advocacy, and risk mitigation support to our clients. The ideal candidate will have a strong background in multi-jurisdictional claims handling—including workers’ compensation and liability lines such as general liability, auto, and property—and demonstrate proven leadership, analytical skills, and a client-focused mindset.

 

LOCATION: HYBRID - Must be willing & able to work in our Duluth, GA office 3 days a week.

 

WHAT WE’RE LOOKING FOR:

• REQUIRED: Minimum of 10 years' experience across worker's compensation & liability lines (GL, auto, premises, etc.) with a background in brokerage, TPA, or carrier environments. This is a great opportunity for those currently working in claims for a carrier who are feeling burned out. In this role at EPIC, you'll act as a risk manager/problem-solver for our client and be the claims go-between for the carrier and our client.
• Strongly Preferred: Team leaders - this role will be a SME and go-to resource and mentor for others on this team. Claims professionals who have experience being a leader for their current teams are encouraged to apply. 
• Nice to have: Claims experience for construction and industrial manufacturing/processing is preferred but not required.

 

WHAT YOU’LL DO:

A detailed list of job duties includes (but is not limited to):

Claims Advocacy & Oversight

• Manage and advocate for complex claims across both workers’ compensation and liability lines from initial reporting to final resolution.
• Serve as a trusted advisor to clients, delivering strategic guidance to reduce claim costs and improve outcomes.
• Partner with carriers, TPAs, and legal counsel to ensure appropriate claim handling, reserving, and settlement strategies.
• Identify claim trends across multiple lines and propose tailored solutions to reduce loss experience.
• Support clients in challenging denials, negotiating settlements, and intervening in escalated cases.

Team Leadership & Development

• Lead, mentor, and support a team of multi-line claims advocates.
• Oversee team workflows and ensure service excellence across all assigned accounts.
• Conduct regular training sessions to strengthen technical knowledge across workers’ compensation and liability disciplines.
• Establish and track performance goals to promote accountability, development, and high-quality client service.

Client Consulting & Risk Mitigation

• Provide consultative support on injury and incident management, return-to-work strategies, and liability exposure.
• Facilitate claim review meetings and prepare detailed reports that communicate claim status, trends, and recommendations.
• Collaborate with client risk, safety, and HR teams to implement proactive measures and reduce future claim frequency and severity.

Carrier, TPA & Legal Liaison

• Interface with carriers, TPAs, and attorneys to ensure effective, timely, and client-centered claim resolution.
• Advocate for appropriate reserving practices, equita