Operations Director, Patient Advocacy and Housing Services

 

Position Title: Operations Director, Patient Advocacy and Housing Services

Organization: Jewish Family Service of San Diego

Department: Patient Advocacy and Housing Services

Position Type: Full-Time (37.5+ hours/week), Non-Exempt

Work Setting:  Fully Onsite  

Reports To: Community Services Manager

 Pay Range: $80,000 - $83,000/yearly

 Total Compensation:  

In addition to standard pay, compensation for this position includes:

• Comprehensive, low-cost healthcare coverage for employees
• Generous employer 401(k) contributions
• Employer-covered life insurance

Time Away from Work:

Being able to take time away from work is critical in bringing your best self to work. Time off benefits for this position include:

• Paid vacation time and sick leave
• 15 paid holidays, including Federal and Jewish holidays (as long as the holiday lands on a normal scheduled work day), and floating holidays
• 2 Wellness Days to be taken any time during the year to support employees’ mental wellness

Position Overview: 

Jewish Family Service of San Diego (JFS)’s Patient Advocacy and Housing Services Division provides county-wide patient advocacy services in San Diego, housing/homeless services in Riverside and San Bernadino counties, and the Safe Parking Program in San Diego. The division has over 125 diverse staff members, 10 major contracts with government agencies and health care providers, and over 35 cost centers. This position is a newly created position in response to the exceptional growth the agency and this division have experienced in recent years.

The Operations Director will provide on-going, high-level support to the Senior Director of Patient Advocacy and Housing Services. This position requires working closely with the JFS management team, members of the public, funders, and government officials. Duties include composing and preparing materials, coordinating schedules, handling communications and assisting with budgeting and fiscal management.

Responsibilities:  

Relationships

• Build and maintain strong working relationships with internal departments including other programs departments, People & Culture, Finance/Accounting, Facilities, Community Impacts, and Technology Services

Compliance

• Have knowledge of divisional operations and administrative requirements and assist with contractual (Federal/State/County/City) compliance
• Assist Directors with executing contractual audits and site visits by various government agencies to ensure agency meets or exceeds requirements

Facilities & Business Operations

• Coordinate all aspects of high-expenditure division purchases/leases, including vehicles, office space and furnishings, including research all permit requirements as applicable
• Partner with the San Diego based Facilities & Business Operations team on these functions, for Palm Springs & Moreno Valley
• Respond to major facility issues in Palm Springs and Moreno Valley, and support responding to facility issues at San Diego safe parking locations

Finance & Accounting

• Assist staff with developing and monitoring program and department budgets
• Track expenditures, program budget variances, and propose solutions to address variances
• Leverage technology to develop workflows and processes that streamline accounting tasks related to personnel and operational expenses, that get reported in claims and invoices

Divisional

• Provide daily written briefings to the Director to include daily updates, pending issues, potential challenges, and work with the Sr. Director to prioritize and strategize responses accordingly
• Provide continued training and education to divisional leadership on administrative/operational functions and tasks for which they are responsible
• Attend a variety of meetings on behalf of or in conjunction with the Director or other staff as assigned
• Identify shared opportunities across the Division in staff training and professional development to support success, retention, and growth of staff at all levels
• Coordinate and assign divisional program staff’s participation in community workshops, information sessions, and other outreach activities

 Skills/Experience/Abilities That Are a Must-Have

• Master’s degree in human services/social work/business administration or related field is preferred, bachelor’s degree re