Customer Success Manager

 

retrain.ai is a rapidly growing SaaS company that uses cutting-edge technology to revolutionize the HR industry. Our Explainable AI-based platform provides valuable insights into skills assessments, enabling HR teams to make better recruitment, talent management, and training decisions. By reducing bias and discrimination, we're helping to create a more diverse, equitable, and inclusive workforce.

We are looking for an exceptional Customer Success Manager to join our team in the US. As the first CSM in the region, you will have a rare opportunity to shape the foundations of customer success in our company and have the potential to grow. The ideal candidate will have a strong background in customer success, a deep understanding of HR SaaS products, and a passion for helping customers achieve their desired outcomes. If you're a highly motivated and experienced professional looking to take on a new challenge and grow your career, we'd love to hear from you.

 

Location: Manhattan, New York

Growth opportunities

Visit our website to read more about responsible AI and why retrain.ai

(www.retrain.ai)

*Base salary: $90,000~$130,000

 

Responsibilities:

• Develop and implement strategies to drive customer success, retention, and growth.
• Establish and maintain strong relationships with key customer stakeholders, acting as a trusted advisor and advocate for their success.
• Collaborate with cross-functional teams to ensure customer needs are met, and feedback is integrated into product development.
• Develop and maintain a deep understanding of the Retrain.ai platform, its features, and functionality, and be able to communicate the value proposition to customers effectively.
• Provide regular reporting and analysis to senior management on customer success metrics, including retention, expansion, and customer satisfaction.

Requirements:

• 4+ years of experience in customer success, account management, or related roles.
• Experience working with enterprise customers in the SaaS industry, preferably with HR products.
• Strong communication, relationship-building, and presentation skills
• Ability to work collaboratively across teams and functions
• Strong analytical and problem-solving skills

*The base salary range represents the low and high end of the retrain.ai's salary range for this position. Actual salaries will vary depending on factors including but not limited to location, experience, and performance. The range listed is just one component of retrain.ai's total compensation package for employees.