Associate Mechanical Claims Adjuster

Associate Mechanical Claims Adjuster

Overview of Position 
You will be responsible for determining covered failures by reviewing vehicle service agreements, determining the need for inspection, interpreting policy coverage, and researching all facts, for multiple product lines; including but not limited to automobiles, recreational vehicles, and power sports. This position requires direct interaction with customers and repair facilities with occasional contact directly with the client.

• Pay: $23.00/hr
• Must be able to commute to the Woodlands, TX office: 1790 Hughes Landing Blvd, The Woodlands, TX 77380

What makes us different?

• Medical benefits begin on your first day
• Tuition reimbursement available after 6 months, up to $5000/annually
• Competitive paid time off, including holidays

What will be my duties and responsibilities in this job? 

• Responsible for answering calls from car dealerships and independent repair facilities to verify the completion and validity of claim forms.
• Reviews company records to determine various levels of claim coverage.
• Calculates the amount of the claim and submits claims for payment.
• Documents all information in a database system. Uses reference labor manuals, technical bulletins and system components to adjudicate claims.
• Must provide extraordinary customer service over the phone to both internal and external customers.
• Adjudicate claims for automotive warranty contracts based on contract coverage.
• Ability to accurately explain contract coverage with repair facilities and contract holders.

What are the requirements needed for this position? 

• High school diploma or GED
• Automotive experience. Some examples would be but are not limited to: Official automotive training through a college or other training program, experience as a Service Advisor or Technician, working in a Parts department or as a Lube Technician.
• 2 years of customer service and automotive experience (ex. technician; service writer; parts specialist etc.)
• 2 years of experience using computers with multiple windows and applications
• Ability to quickly adapt to change, proactively recognize process improvement opportunities and be able to work independently as well as in a team setting
• Ability to process time-sensitive data and information from multiple sources, including data from mainframe systems, makes decisions based on this data, and to effectively communicate the related required actions to a broad audience
• Ability to work collaboratively with others to generate ideas or resolve problems
• Excellent written and verbal skills to communicate with team members, management, customers, counselors, and other employees of the organization.

What other skills/experience would be helpful to have? 

• Ability to work with frequent interruptions and under deadlines
• Ability to present a professional image
• Ability to establish courses of action to ensure efficient completion of work
• Ability to think creatively and make decisions based on incomplete information
• Proficiency of computer navigation and Microsoft Office 2003 or later versions & Microsoft Windows XP or later versions 
• Bilingual in English/Spanish is a plus: the ability to speak, read and write the Spanish language fluently

What are the working conditions and physical requirements of this job?  

General office demands

Training will be conducted in-office for 2-3 weeks. After training, Adjusters have the ability to work remote/hybrid model.

Pay Range:

$18.65 - $29.84

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

Expected application deadline is

02/18/2025

If date is blank then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.

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