Associate Director, ServiceNow

Job Family:

SAAS/PAAS/Cloud Consulting (Digital)

Travel Required:

Up to 10%

Clearance Required:

Ability to Obtain Secret

What You Will Do:

• Translate complex business requirements into technical designs and solutions using ServiceNow.
• Lead the overall architecture design and development of ServiceNow implementations, ensuring alignment with business objectives and best practices.
• Provide technical expertise and guidance to the ServiceNow development team.
• Stay current with ServiceNow products, features, and industry trends to drive innovation.
• Conduct technical assessments and provide recommendations for improving existing ServiceNow implementations.
• Serve as the lead point of contact for clients on all matters related to ServiceNow implementation and strategy.
• Direct and monitor all aspects of the ServiceNow implementation.
• Responsible for quality assurance for all ServiceNow projects.
• Conduct reviews of functionality developed by ServiceNow development team and perform testing.
• Ensure the security, scalability, and maintainability of ServiceNow solutions.
• Ability to obtain Public Trust Clearance.

What You Will Need:

• Once onboard with Guidehouse, new hire MUST be able to OBTAIN and MAINTAIN a Federal or DoD "SECRET" security clearance.
• Bachelor's degree is required
• Minimum SEVEN (7) years of ServiceNow experience supported by ServiceNow certifications (e.g., CSA, CIS, CAD) and experience serving in an Architect and/or Project Management role.
• Experience with Software Development Lifecycle methodologies, deliverables, and controls.
• Excellent verbal and written communication skills.
• Expertise implementing multiple ServiceNow modules, preferably ITSM, ITOM, IRM, and/or SPM.
• Experience with Software Development Lifecycle methodologies, deliverables, and controls.
• Well-rounded technology consulting experience desired, to include ability to define requirements, lead client meetings, facilitate UAT, and conduct trainings.
• Experience working in an Agile environment.
• Excellent verbal and written communication skills.
• Strong analytical, problem-solving skills.
• Ability to work effectively in a team environment.
• Strong interpersonal skills with the ability to build and establish rapport with a diverse array of people at all levels.
• Desire to learn, grow, and seek increased responsibility.
• Ability to self-direct, prioritize, and manage multiple tasks and demands.
• Heightened attention to detail when developing technical solutions.

What Would Be Nice To Have:

• Agile, SCRUM or SAFe certifications.
• PMP certification.
• Experience in driving business development activities and leading all aspects of winning federal proposals, with proven ability to generate new wins and revenue for your company.
• Prior managerial experience in leading and supporting a remote workforce.

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance

• Personal and Family Sick Time & Company Paid Holidays

• Position may be eligible for a discretionary variable incentive bonus

• Parental Leave and Adoption Assistance

• 401(k) Retirement Plan

• Basic Life & Supplemental Life

• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts

• Short-Term & Long-Term Disability

• Student Loan PayDown

• Tuition Reimbursement, Personal Development & Learning Opportunities

• Skills Development & Certifications

• Employee Referral Program

• Corporate Sponsored Events & Community Outreach

• Emergency Back-Up Childcare Program

• Mobility Stipend

About Guidehouse

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

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