Position Statement:

To provide effective commercial support to region’s RMCC hotels performance and operations to maximize revenue and profits. This includes accountability for, but not limited to, Fair market share, RGI, forecast accuracy, Sell-out efficiency, year over year growth, and mix of business. To drive the continued development and growth of customer service standards, revenue, and profits from all hotels and to deliver Hilton’s mission relating to profit, people, customer, and quality. This role will be focused on the region’s portfolio to lead and develop direct reports by providing direction and offering feedback on the performance of their duties.

Objectives: 

·       Ensure professional and efficient utilization of all systems within the revenue operation, in line with company best practices and standard operating procedures.

·       Ensure effective information gathering and analysis is conducted to identify and maximize on all possible opportunities and minimize any risks. The sales and pricing strategies are based on sound commercial judgement through effective analysis and reporting.

·       Ensure that hotel and above-hotel commercial team members are actively engaged in all revenue decisions by maintaining regular communication.

·       Pro-actively participate in defining global, area and regional operating practices to deliver maximum commercial advantage.

·       Proactively target and sell RMCC APAC services to hotels not currently in the center.

·       Work and partner with key regional stakeholders to plan market segment and channel strategies and tactics to be applied across the region to maximize revenue, to ensure we exceed our customers, owners, and shareholder expectations.

·       Streamline processes and efficiencies and increase revenue management skill set of the team.

·       Monitor performance results (both internal and external benchmarks) to evaluate performance and plan activities to achieve budget and outperform the competition.

·       Develop the revenue management teams within the region with skills and knowledge to maximize revenue and profit.

·       Drive a revenue management culture throughout the region, to enable, identify and maximize on all revenue and profit opportunities.

·       responsible for hotel and regional monthly, quarterly & annual performance reviews

·       Create and maintain a qualified and effective team of Senior Cluster Revenue Managers and Cluster Revenue Managers. Participate in the recruitment for RMCC and maintain talent succession planning within team.

Position Summary:

Revenue & Yield Policies
Develop a rational and disciplined decision-making process for maximizing revenue & profit whilst minimizing risk under current and anticipated market conditions. Develop effective operating procedures to enable the consistent delivery of our brand promise.
Commercial Support
Provide support & guidance to operations to drive maximum commercial performance through coaching, training, effective use of information & systems, and support in making the right short-, medium- & long-term commercial decisions. Ensure consistent and quality revenue management support